Performance Facilitator (Jhb) Mmh251103-16

Metropolitan; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A prominent financial services provider in Gauteng seeks an experienced Performance Facilitator to enhance the effectiveness of sales advisers and managers through impactful learning experiences. The ideal candidate should have over 7 years of facilitation experience and a strong background in financial services. This role involves facilitating various training sessions and ensuring continuous improvement of learning delivery.

Qualifications

• 7+ years' experience in learning facilitation within a corporate environment.
• Experience in financial services or B2C sales.
• Valid Driver's License and ability to travel within Gauteng.

Responsibilities

• Facilitate new-adviser onboarding and sales skills programmes.
• Apply adult learning principles to create engaging learning.
• Gather learner data and feedback for continuous improvement.

Skills

Expert facilitation skills

Strong storytelling skills

Sales and commercial acumen

Self-management and accountability

Empathy and maturity

Digital fluency

Administration and reporting

Education

National Diploma / Degree in Learning & Development, Human Resources

OD-ETDP Practitioner qualification

Tools

MS Teams

LMS platforms

Job description

Performance Facilitator (JHB) MMH

We are looking for a mature, experienced, and dynamic Facilitator to join our Gauteng Learning team — someone with the credibility, energy, and passion to inspire both new advisers and sales managers to reach their full potential.

Deliver impactful learning experiences that enable sales advisers and sales managers to improve advice quality, productivity, and leadership effectiveness by bridging technical learning with practical sales and management capability.

The role fosters a conducive, engaging learning environment through interactive activities that encourage knowledge transfer and connect theory with real-world workplace application.

Requirements

• 7+ years' experience in learning facilitation, ideally including both adviser and management audiences within a corporate environment
• Experience in financial services, insurance, or a B2C sales environment (essential)
• Prior exposure to sales leadership, coaching, or management roles (advantageous)
• National Diploma / Degree in Learning & Development, Human Resources, or equivalent
• OD-ETDP Practitioner qualification (preferred)
• Valid Driver's License and ability to travel within Gauteng
• Comfortable with hybrid working, managing time and deliverables independently

Skills

Expert facilitation skills (virtual & face-to-face)

Strong storytelling and communication skills, and able to connect with learners at all levels

Sales and commercial acumen - understands the full sales cycle and can translate this knowledge into practical learning that improves performance

Self-management and accountability - delivers without close supervision

Empathy and maturity - relates to advisers and managers with credibility

Digital fluency - comfortable with MS Teams, LMS platforms, and virtual engagement tools

Administration and reporting - demonstrates disciplined administrative follow-through by tracking learner progress, preparing feedback reports, and ensuring learning data and systems are accurate and current

Duties and Responsibilities

Learning Delivery

Facilitate new-adviser onboarding, product knowledge, systems training, and sales skills programmes

Facilitate management capability sessions (e.g. leadership, coaching, business management)

Apply adult learning principles to create an engaging, experiential learning environment

Adjust facilitation techniques for diverse audiences and learning styles

Use storytelling and real examples to bring content to life

Performance Enablement

Reinforce post-learning application through follow-ups, coaching, and collaboration with Branch Managers

Identify performance gaps and provide input into learning design and improvement

Gather learner data and feedback; provide insights to the Learning Business Partner and design teams

Stakeholder Engagement

Build strong relationships with learners and Branch Managers and L&D team members

Act as a trusted adviser and subject-matter facilitator in assigned regions

Participate in innovation initiatives and continuously improve delivery quality

Operational Excellence

Maintain accurate attendance, assessment, and competence records

Adhere to all FSCA, FAIS, and Fit & Proper compliance requirements during assessments

Ensure smooth execution of logistics in collaboration with the Learning Coordination team

Measures of Success

Positive learner and stakeholder feedback (Net Promoter Score or equivalent)

Post-learning performance uplift indicators (sales results, retention, or quality)

Effective hybrid facilitation (engagement metrics from virtual tools)

Timely and accurate record keeping

Collaboration feedback from peers and Learning Partners

Additional Responsibilities

Partner with L&D and business leaders to ensure learning initiatives are aligned with performance and strategic goals

Contribute to the development and continuous improvement of learning strategy and instructional design

Monitor learning impact and provide actionable insights based on performance data and learner feedback

Support innovation and continuous improvement in learning delivery, including the integration of AI‑enhanced and blended learning approaches

Mentor junior facilitators and actively contribute to building team capability and confidence

Recommend enhancements to learning programs based on data, feedback, and evolving business needs

Champion innovative learning solutions that are scalable, relevant, and future‑focused