People Operations Manager

Hilton; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global hospitality company is seeking a People Operations Manager in Johannesburg, Gauteng, to lead HR functions and enhance team member experience. The successful candidate will provide strong leadership in HR activities, support the hotel leadership, and ensure compliance with policies and regulations. Ideal candidates should possess solid HR management experience, excellent communication skills, and a commitment to customer service, fostering a positive work environment and implementing effective team member training and engagement strategies.

Qualifications

• Previous HR Managerial experience.
• Ability to work under pressure and on own or in teams.
• Strong people management skills.

Responsibilities

• Provide first-class Team Member relations services.
• Support the Hotel Leadership in HR activities.
• Lead by example as a coach and role model.

Skills

HR Management

Communication Skills

Customer Service

Flexibility

IT Proficiency

Tools

Microsoft Outlook

Warehouse Management System

Job description

A People Operations Manager serving the Hampton brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

Qualifications

• Previous HR Managerial experience
• Good communication and people skills
• Committed to delivering a high level of customer service both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Positive attitude
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality
• IT proficiency

Responsibilities

• Provide first‑class Team Member relations services to the hotel to deliver an excellent Team Member experience while assisting with People Operations strategy and managing succession planning.
• Support the Hotel Leadership in all HR activities and ensure compliance with Hilton policies and local/national regulations.
• Lead by example – be a great boss, coach and role model for others.
• Support Team Members in operations departments during peak service hours and be present at the Hotel Restaurant during Breakfast service for 30 minutes a day.
• Serve as Duty Manager once a month and interview, onboard, supervise and evaluate People Operations team members.
• Organize and provide regular HR training opportunities for People Operations Team Members and HODs.
• Maintain a positive work environment and guide the Chief Host and leadership team in creating an inspiring atmosphere.
• Ensure all TMs understand their role, are equipped with training and necessary tools, and are paid in a timely and accurate manner.
• Maintain effective communication (e.g., Hotel Huddles) to achieve high level of trust & engagement.
• Use the brand specific Recognition Calendar and implement actions regularly within the team and the hotel.
• Establish effective working relationships with other departments to support cross‑departmental collaboration.
• Manage payroll, HR & payroll systems, budgets and ensure 100% compliance with contractual and legal responsibilities.
• Recruit new TMs in compliance with recruiting guidelines and diversity & inclusion goals.
• Coordinate the annual global team member engagement survey and drive engagement and trust.
• Implement and maintain mandatory training and additional training to develop team members on property.
• Take ownership of implementing a culture on property that aligns with the brand.
• Execute any other duties as assigned by the Chief Host and Sr. Director HR Focused Service EMEA.

Experience

Required Experience: Manager

Key Skills

Key Skills: Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type

Employment Type : Full-Time

Location

People Operations Manager • Johannesburg, Gauteng, South Africa