People Operations Manager

Hilton; Gauteng; On-site; ZAR 500 000 - 650 000; Full time

Job summary

A leading global hospitality company is seeking a People Operations Manager in South Africa, Gauteng. This role involves providing HR expertise, managing team members, and ensuring compliance with Hilton policies for an excellent employee experience. Ideal candidates will have HR managerial experience and strong communication skills. Join us to support an inspiring work environment for team members.

Qualifications

• Previous HR Managerial experience.
• Positive attitude.
• Ability to work under pressure.

Responsibilities

• Provide HR support & expertise to Hotel Leadership.
• Lead and monitor HR activities.
• Recruit and train People Operations team members.
• Ensure compliance with Hilton policies.
• Oversee payroll function and HR administration.

Skills

HR Management

Communication Skills

Customer Service

Flexibility

Teamwork

Tools

HR & Payroll Systems

Hospitality Knowledge

Job description

A People Operations Manager is responsible for providing first-class Team Member relations services to the hotel to deliver an excellent Team Member experience while assisting with People Operations strategy and managing succession planning.

What will I be doing?

The People Operations Manager will provide HR support & expertise to the Hotel Leadership and lead, supervise and monitor all HR activities at the hotel, ensuring a great brand-specific team member work experience and % compliance with Hilton policies and local / national regulations that impact the business :

Lead By Example

Be a great boss and role model for others with regards to brand-specific behaviours

Ensure you and your team pro-actively support Team Members in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).

Be at the Hotel Restaurant during Breakfast service for 30 minutes a day with clearing tables, checking-in guests for breakfast, and engaging with guests to understand any challenges in order to drive Stay Scores upwards

Be available over a weekend once a month to be Duty Manager for the weekend.

Interview, select, on-board, supervise, coach, and evaluate People Operations team members

Organize and provide regular HR training opportunities for People Operations TMs and HODs

Provide a positive work environment to People Operations Team Members and guide and support the Chief Host and the leadership team in providing an equally inspiring environment to the whole hotel team to secure our reputation as a great place to work

Ensure that all hotel TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.

Ensure regular & effective communication (e.g. Hotel Huddles) in the hotel to achieve / maintain a high level of trust & engagement

Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within own team and in the whole hotel.

Support the overall management of the hotel by establishing effective working relationships with other depts.

Ensuring a high level of cross departmental collaboration

Execute any other duties as assigned by the Chief Host and Sr.

Oversee all People Operations on property

Create / manage the HR administration processes in the hotel and regularly re-evaluate them with regards to their effectiveness.

Make changes if necessary, to improve TM experiences

Ensure proper use and maintenance of HR & Payroll systems

Ensure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations

Be accountable for a % compliance with contractual and legal responsibilities, maintaining government relations where required

Ensure that TMs are paid in a timely and accurate manner and their workplace is safe & secure

Support HODs in the recruitment (interviewing, selecting, on-boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals.

Recruit brand ambassadors and great hosts!

Coordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust

Ensure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone

Support HODs in managing the schedules and holiday calendar in their department

Regularly check the cleanliness in TM changing rooms / facilities / restaurant to provide a great TM experience in line with global Heart of House standards

Ensure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property

Take ownership of implementing a culture on property that aligns with the brand

What are we looking for?

A People Operations Manager serving the Hampton brand is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

• Previous HR Managerial experience
• Positive attitude

Good communication and people skills

• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• Knowledge of hospitality
• IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilton EOE/AA/Vet/Disabled/Transgender