People Experience Advisor (Cedis Lerma)

Mondelez International; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in snacking is seeking a skilled professional to ensure service level agreements are met and drive process improvements. The ideal candidate will have expertise in process design and mapping, effective communication skills, and experience within shared service organizations. This role contributes significantly to standardization and compliance in operations, while working collaboratively within a dynamic team environment.

Benefits

Work-life balance practices

Flexible working hours

Remote work options

Qualifications

• Experience in process area and service level agreements.
• Knowledge of developing standard operating procedures.
• Ability to analyze, report and make recommendations for improvements.

Responsibilities

• Drive standardization of processes.
• Provide training input and ensure compliance with policies.
• Lead the sustainable continuous improvement process.

Skills

Process design and mapping

Effective communication

Team player

Experience in shared service organization

Interpersonal skills

Tools

Excel

Workday

Time & Attendance system

Job description

Overview

Are You Ready to Make It Happen at Mondelez International?

Join our Mission to Lead the Future of Snacking.

Make It Matter.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.

As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes.

In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

You will bring experience and knowledge in :

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

Más acerca del puesto

• Administración de personal operativo (altas, bajas, cambios de puesto, de sueldo, tipo de empleado, correr prenomina)
• Enfoque a atención al personal
• Excel intermedio / avanzado
• Workday o algun tipo de sistema de admin de personal
• Sistema de Time & Atendance
• Relaciones Labores y manejo de sindicatos
• No Relocation support available

Business Unit Summary

Mondelez México has been in the country since

• and currently employs 6, wonderful people.

Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo.

We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans.

Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume.

We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking.We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Regular Service Operations (Delivery) Global Business Services