Payables Support Team Lead

Mass Markets; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading business services company in Cape Town is looking for a Call Center Supervisor to lead a Payables Support team. In this role, you'll manage daily operations, oversee KPIs, and motivate a team of 15–20 agents to deliver exceptional service. The ideal candidate has at least 2 years of supervisory experience in a BPO or contact center and possesses strong analytical and communication skills. This position offers growth opportunities and a supportive work environment.

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• At least 2 years in a leadership or supervisory role within a BPO or contact center.
• Experience as a QA, Trainer, or Senior Agent is advantageous.
• Strong written communication and documentation skills.

Responsibilities

• Motivate agents to meet performance goals and provide outstanding service.
• Oversee attendance, schedule adherence, and productivity.
• Monitor KPIs like quality, accuracy, and customer satisfaction.

Skills

Leadership

Communication

Coaching

Analytical skills

Education

Grade 12 / National Senior Certificate

Tertiary qualification in Finance or Business Administration

Tools

CRM tools

Job description

A leading business services company in Cape Town is looking for a Call Center Supervisor to lead a Payables Support team. In this role, you'll manage daily operations, oversee KPIs, and motivate a team of 15–20 agents to deliver exceptional service. The ideal candidate has at least 2 years of supervisory experience in a BPO or contact center and possesses strong analytical and communication skills. This position offers growth opportunities and a supportive work environment.