Patient Services Manager

Life Healthcare Group; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare organization in South Africa is seeking a Patient Services Manager to oversee patient services resources and operations. Key responsibilities include managing quality metrics, leading staff performance, and ensuring compliance in billing practices. Candidates should demonstrate strong leadership and experience in patient services management to optimize hospital profitability. The role offers opportunities to contribute to healthcare quality and enhance patient care.

Qualifications

• Experience in managing patient services resources and operations.
• Strong leadership skills to promote team dynamics and staff performance.
• Proficiency in billing and compliance management.

Responsibilities

• Monitor and improve quality metrics for patient services.
• Lead and motivate staff while ensuring operational efficiency.
• Manage timely billing processes and compliance with standards.

Skills

Quality management

Customer care

People management

Cash flow management

Job description

Overview

A vacancy exists for a Patient Services Manager, based at Life Fourways Hospital, reporting to Belinda De Meyer, Finance & Admin Manager.

The successful candidate will be responsible for the management and coordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospital's profitability.

Responsibilities

Quality management and customer care by monitoring and improving quality metrics; managing data integrity and compliance to Life working procedures; developing and maintaining relationships with stakeholders.

People Management

Demonstrating visible leadership in respect of Life values, operating models and strategies to support diversity and transformation; actively leading meetings and ensuring participation; recruiting quality staff to fill vacancies; providing direction and inspiration; managing training plans aligned with Life's WSP requirements; managing staff performance; ensuring all transactional processing is complete for employee compensation and benefits; maintaining productive relationships with minimal IR issues; conducting exit interviews; promoting diversity and fair work-life balance for employee wellness.

Billing

Driving accurate and timely billing to achieve DSO and Shaka targets; managing bill auditing; ensuring compliance with clinical code of conduct for accurate interpretation of patient events.

Contracts and Funder Rules

Managing admissions to comply with funder rules; collecting outstanding co-payments; reducing and managing RSRT-related risks through patient-based data recommendations.

Cash Flow Management

Implementing pre-admission to