Patient Services Manager

Express Employment Professionals Fourways; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A healthcare recruitment agency in Gauteng is looking for a Patient Service Manager to manage and coordinate patient services. The ideal candidate will oversee quality management, staff performance, and stakeholder relationships. Applicants should have at least five years of experience in private healthcare and relevant qualifications. This position offers competitive compensation and opportunities for leadership development.

Qualifications

• 5+ years of experience in the private healthcare industry.
• Proven leadership and change management skills.
• Experience in case management and coding.

Responsibilities

• Manage and coordinate patient services resources to optimize profitability.
• Ensure effective quality management and customer care.
• Develop and maintain relationships with stakeholders.

Skills

Quality management

People management

Stakeholder relationship management

Billing process management

Understanding of healthcare legislation

Case management

Computer proficiency

Education

Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics

Current registration with the relevant professional body

Job description

Introduction

We are looking for a Patient Service Manager, the successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve the quality, growth and people objectives in order to ensure the optimization of the hospital's profitability.

Duties & Responsibilities

Ensure effective quality management and customer care by : Monitoring and improving quality metricsManaging data integrity and compliance to Life working proceduresDeveloping and maintaining relationships with stakeholdersEnsure effective people management by : Demonstrating visible leadership skills in respect of Life values, operating models and strategies to support diversity and transformationActively leading meetings and ensuring participation of all members to ensure ISO compliance.Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company's transformation objectivesProviding direction and inspiration to ensure staff are motivated and productive.Managing and reviewing training plans that are compliant with Life's WSP requirements to enable talent developmentManaging the performance of staff through the performance improvement process.Ensuring all transactional processing is complete to provide employee compensation and benefits.Ensuring productive working relationships is supported with minimum IR issues.Ensuring all exit interviews are conducted to ensure the retention of staff.Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness.This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing.business requirements.

Employees will be consulted on any changes.

Employee's performance will be reviewed based on.the agreed upon objectives.Ensure effective and accurate billing by : Driving the accurate and timeous billing process to ensure DSO and Shaka targets are achieved.Managing the bill auditing process in order to achieve accurate billing data.Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event.Ensure effective interpretation & application of contracts and funder rules byManaging the admissions department to ensure that they comply with the funder rules.Managing the collection of outstanding co-payments from patients.Reducing and managing the risk associated with RSRT's by making recommendations regarding patient-based data.Facilitating effective cash flow management by : Implementing processes from pre-admission to submission of an account in order to ensure DSO targets are achievedImplementing cash management processes to prevent lossesEnsure effective operational capabilities by : Managing and implementing PS business plans in order to ensure optimal functioning Governance and risk management.Preparing and ensuring sound audit compliances to achieve optimum business ethics.Participating in and developing action plans within the risk management teams to appropriate the correct controls.Support tip-off investigations

Desired Experience & Qualification

Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses.Case Management and Coding Experience.Minimum of five years relevant private healthcare industry and proven leadership, change and people management experience.Current registration with the relevant professional / regulatory body (SANC).

Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT / ICD coding, technical and clinical concepts and patient services business processes.Understanding of basic financial principles (i.e. budgets, credit management, planning) .

Computer proficiency.Driver's license and ability to trave