Patient Services Manager

Abantu Staffing Solutions; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A healthcare staffing agency seeks a skilled Patient Services Manager in Cape Town. The role involves managing patient services, ensuring quality care, and leading a dedicated team. Candidates should have relevant nursing qualifications, at least 5 years of experience in private healthcare, and effective leadership abilities. This position offers a dynamic work environment with a focus on patient satisfaction.

Qualifications

• Minimum 5 years of relevant experience in the private healthcare industry.
• Understanding of basic financial principles.
• Experience in people management.

Responsibilities

• Manage and coordinate patient services resources and operations.
• Monitor quality metrics and ensure compliance.
• Recruit quality staff and manage their performance.

Skills

Computer proficiency

Problem-solving

Verbal communication

Written communication

Customer responsiveness

Education

Relevant nursing qualification (degree or diploma)

Current registration with regulatory body

Job description

SUMMARY : POSITION INFO :

Overview

Our client in the healthcare industry is seeking a Patient Services Manager to join their team. The successful candidate will be responsible for managing and coordinating patient services resources, processes, and operations.

Minimum Requirements

• Grade 12 / Matric
• Relevant nursing qualification, preferably a degree or diploma, registered with proven case management and coding experience
• At least 5 years of relevant experience in the private healthcare industry and people management
• Current registration with the relevant professional/regulatory body
• Understanding of the private healthcare industry, its challenges, and key players (advantageous)
• Basic financial principles understanding (e.g., budgets, credit management, planning)
• Driver’s license and ability to travel

Job Responsibilities

Ensure effective quality management and customer care:

• Monitor and improve quality metrics
• Manage data integrity and ensure compliance with the company's procedures
• Develop and maintain stakeholder relationships

Ensure effective people management:

• Demonstrate visible leadership aligned with company values, operating models, and strategies to support diversity and transformation
• Lead meetings actively, ensuring participation to ensure ISO compliance
• Recruit quality staff to fill approved vacancies following transformation objectives
• Provide direction and inspiration to motivate staff
• Manage and review training plans in line with WSP requirements for talent development
• Manage staff performance through performance improvement processes
• Ensure completion of transactional processing for employee compensation and benefits
• Support productive working relationships with minimal IR issues
• Conduct exit interviews to support staff retention
• Manage staff respectfully, promoting diversity and work-life balance for employee wellness

Ensure effective and accurate billing:

• Drive accurate and timely billing to meet DSO and Shaka targets
• Manage bill auditing processes for accurate billing data
• Ensure compliance with clinical codes for accurate patient event interpretation

Interpret and apply contracts and funder rules:

• Manage admissions to ensure funder rule compliance
• Manage collection of outstanding co-payments from patients
• Reduce and manage RSRT risks, making recommendations based on patient data

Facilitate effective cash flow management:

• Implement processes from pre-admission to account submission to meet DSO targets
• Manage cash processes to prevent losses

Ensure effective operational capabilities:

• Manage and implement business plans for optimal operation

Governance and risk management:

• Ensure sound audit compliance and ethical business practices
• Participate in risk management teams to implement controls
• Support tip-off investigations

Key Competencies / Skills :

• Computer proficiency
• Problem-solving, analysis, and judgment
• Engaging diversity
• Verbal and written communication and presentation skills
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organizational awareness
• Ethical behavior