Patient Liaison Officer

A7 Health; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic GP practice seeks a Patient Liaison Officer to enhance patient management and communication. This full-time role focuses on appointments, patient relations, and administrative support. Ideal candidates will have strong organizational skills and some healthcare experience. Join a team dedicated to improving patient care in a supportive environment.

Benefits

Supportive team-oriented environment

Opportunity for professional development

Impact on patient satisfaction

Qualifications

• Strong organizational and communication skills are essential.
• Experience in patient management and care enhancement.
• Familiarity with healthcare environments is preferred.

Responsibilities

• Convert patient inquiries into appointments and follow up.
• Coordinate with front desk for smooth patient flow.
• Prepare patient documentation and manage records.
• Follow up on test results and medical communications.
• Assist with medical aid and billing processes.
• Provide reports on patient interactions and support the GP.

Skills

Strong administrative and organizational abilities

Excellent written and verbal communication skills

Empathetic, professional, and patient-focused approach

Attention to detail and ability to manage multiple priorities

Ability to work independently and take initiative

Prior experience in healthcare or understanding of medical terminology

Job description

Patient Liaison Officer (Back Office Support for GP) – Location: Fourways – Practice: A7Health – Employment Type: Full-Time

Apply: Join a dynamic and growing GP practice where your organizational and communication skills can make a real difference in patient care. We're looking for a proactive and compassionate Patient Liaison Officer to support our GP and Practice Manager in ensuring smooth patient management, outstanding service delivery, and ongoing growth of the practice.

About the Role

The Patient Liaison Officer plays a key role in managing patient relationships, overseeing bookings and follow-ups, and coordinating administrative functions behind the scenes.

Key Responsibilities

• Patient Bookings & Retention: Convert patient inquiries into confirmed appointments and meet daily, weekly, and monthly targets; follow up on cancellations and no-shows to maintain high attendance rates; manage call, WhatsApp, and email communication to ensure quick, high-quality responses; proactively encourage patient retention, family referrals, and online reviews; maintain accurate, up-to-date booking and patient records.
• Coordination with Front Desk: Oversee front desk operations to ensure smooth patient flow and service excellence; lead and support the front desk team during peak hours; conduct patient satisfaction follow-ups and assist with complaint resolution; develop and maintain standard operating procedures (SOPs) for front desk processes.
• Back Office Administration: Prepare patient packs, consultation materials, and required documentation; track pending GP follow-ups and manage patient records in compliance with POPIA; handle welfare calls for patients under ongoing treatment or recently hospitalized; manage practice stock levels and generate supplier quotations as needed.
• Non-Frontline Communication: Follow up on test results, treatment updates, and appointment reminders; liaise with pharmacies and specialists as needed for repeat prescriptions and referrals; communicate with patients in a professional, empathetic, and clear manner.
• Billing & Medical Aid Support: Assist with medical aid claims, chronic applications, and billing reconciliation; track unpaid invoices and support collection efforts to protect practice revenue.
• Reporting & GP Support: Provide weekly reports on bookings, cancellations, and attendance rates; maintain logs of high-priority cases and ensure timely escalation where required; support the GP with document preparation, sign-offs, and daily handovers.

Skills & Competencies

• Strong administrative and organizational abilities.
• Excellent written and verbal communication skills.
• Empathetic, professional, and patient-focused approach.
• Attention to detail and ability to manage multiple priorities.
• Ability to work independently and take initiative.
• Prior experience in healthcare or understanding of medical terminology is preferred.

Why Join A7Health?

• Supportive, team-oriented work environment.
• Opportunity to directly impact patient satisfaction and practice growth.
• Room for professional development in a fast-paced, evolving healthcare setting.
• If you're a detail-driven, service-oriented individual who thrives on building relationships and improving patient care — we'd love to hear from you.

Apply now: Job Types: Full-time, Permanent. Work Location: In person.