Patient Experience Quality Systems Specialist

LIFE Healthcare Group; Johannesburg; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading healthcare provider is seeking a Quality Systems Specialist for Patient Experience in Johannesburg. The successful candidate will oversee all aspects related to patient experience, manage customer relationship and incident management systems, and facilitate training. A tertiary qualification in Nursing or Health Sciences and 5-8 years of experience in healthcare customer experience management are required. Proficiency in Microsoft Office is essential. The role involves developing improvement strategies and monitoring patient outcomes.

Qualifications

• Minimum 5-8 years' experience in healthcare customer experience management.
• Strong background in incident and complaints management systems.
• Demonstrated track record of enhancing patient satisfaction.

Responsibilities

• Manage and define the customer relationship management system.
• Oversee the patient incident management system.
• Monitor patient processes and outcomes to identify trends.
• Facilitate continuous improvement strategies in patient experience.
• Develop and manage work procedures and patient information.
• Provide training and support on related systems.

Skills

Problem-solving

Customer responsiveness

Organizational awareness

Action Orientation

Education

Tertiary Qualification (Nursing or Health Sciences)

Tools

Microsoft Office (Excel, Powerpoint, Word)

Job description

A leading healthcare provider is seeking a Quality Systems Specialist for Patient Experience in Johannesburg. The successful candidate will oversee all aspects related to patient experience, manage customer relationship and incident management systems, and facilitate training. A tertiary qualification in Nursing or Health Sciences and 5-8 years of experience in healthcare customer experience management are required. Proficiency in Microsoft Office is essential. The role involves developing improvement strategies and monitoring patient outcomes.