Patient Admissions Coordinator - Est Hours (Remote)

Ista Solutions; Gauteng; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO company is seeking a Patient Admissions Coordinator to join their remote support team. The role involves guiding families through the admissions process for Applied Behaviour Analysis (ABA) services, ensuring documentation is collected and insurance verified. Ideal candidates will have experience in healthcare admissions and strong communication skills. This full-time position offers a mid-senior level career opportunity.

Qualifications

• Experience in healthcare admissions, medical aid/insurance, or client services.
• Knowledge of US healthcare or insurance processes is an advantage.

Responsibilities

• Respond to new family enquiries via phone, email, and online forms.
• Collect required documentation for admissions.
• Verify US insurance benefits and secure pre-authorisations.

Skills

Strong communication skills with empathy

Highly organised

Detail-oriented

Computer literate

Education

Matric

Post-secondary qualification in health admin or business

Tools

CRM/EHR systems

Job description

ISTA Personnel Solutions is a global BPO company, partnering with a well‑established USA‑based client in the healthcare sector.

We are seeking a Patient Admissions Coordinator to join our remote support team.

The Patient Admissions Coordinator serves as the first point of contact for families seeking Applied Behaviour Analysis (ABA) services.

This role guides families through the admissions and onboarding process, ensuring all required documentation is collected, insurance benefits are verified, and authorisations are secured.

The coordinator provides families with clear communication, compassionate support, and a smooth transition into care services.

Responsibilities

• Respond to new family enquiries via phone, email, and online forms
• Collect required documentation (diagnoses, referrals, insurance cards)
• Verify US insurance benefits and secure pre‑authorisations for services
• Clearly explain coverage, co‑pays, and out‑of‑pocket costs to families
• Maintain accurate records in CRM / EHR systems
• Coordinate with clinical and scheduling teams to initiate services

Requirements

• Matric required; post‑secondary qualification in health admin, business, or related field will be an advantage
• Experience in healthcare admissions, medical aid / insurance, or client services
• Knowledge of US healthcare or insurance processes is an advantage
• Strong communication skills with empathy and professionalism
• Highly organised, detail‑oriented, and comfortable managing multiple cases
• Computer literate with CRM / EHR experience preferred

If you are not contacted within 14 working days, please consider your application unsuccessful.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative

Industries

IT Services and IT Consulting