Patient Access Representative I

Mindful Care; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare service provider in Gauteng is seeking a Patient Service Representative to assist patients via phone. The role involves providing excellent customer service, answering inquiries, and supporting patient needs with strong communication and organizational skills. Candidates should have a high school diploma and experience in a call center, ideally in a healthcare setting. This position is contract-based, full-time, with remote work options.

Qualifications

• Experience in a call center environment; healthcare experience preferred.
• Prior customer service experience in medical or mental health practices.
• Ability to handle multi-tasking in a fast-paced environment.

Responsibilities

• Answer incoming calls and assist patients with inquiries.
• Direct escalations to the appropriate parties.
• Review and collect payments, help with billing inquiries.
• Provide tech support for patient portal and scheduling.

Skills

Customer service skills

Communication skills

Multi-tasking

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Job description

The Opportunity

The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities

• Answering all incoming calls as the first point of contact for all Mindful Cares callers including new patients, existing patients, and patient inquiries and scheduling.
• Directing to the appropriate line if an escalation is needed.
• Understanding of Mindful Care Services and what is within our treatment capacity.
• Assist with questions regarding the policies for receiving paperwork and what documentation we're able to provide.
• Reviewing / collecting payments, patient balances, and sending payment links.
• Handle basic inquiries related to billing, escalating detailed billing issues to relevant departments.
• Provide tech support with patient portal, zoom links and registration process.
• Provide facility experts to give location information as needed.

Candidate Profile

• High school diploma or equivalent required.
• Experience in a call center environment; previous experience in healthcare is preferred.
• Prior customer service experience, medical or mental health practices preferred.
• Excellent interpersonal skills and professional manner.
• Strong verbal and written communication skills.
• Ability to schedule appointments depending on the patient needs.
• Must be well organized and attentive to details.
• Must have access to high speed internet.
• Must be able to multi-task and prioritize work in a fast-paced work environment.
• Must have strong computer proficiency.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Position Type

Schedule Type: Contract, Full-time. Schedule: Monday - Friday 8am - 5pm or 11am - 8pm EST. Remote.

Compensation

The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Recruiting / Agency Notice

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.