Parts Manager - JHB South

Bonafide Human Capital Pty (Ltd); Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A passenger dealer company based in Gauteng is seeking an experienced Parts Manager to oversee the parts department. The role includes managing inventory, handling customer complaints, and ensuring exceptional customer service. Candidates should have at least 3 years of experience in a similar position and hold a valid driver’s license.

Qualifications

• 3+ Years Experience as a Parts Manager.
• Valid Driver’s License.

Responsibilities

• Handle and manage customer complaints and issues.
• Ensure inventory levels are maintained accurately.
• Determine the parts that need to be purchased.
• Sell manufactured parts to customers.
• Supervise the shipment issues of the parts ordered.
• Manage team members and delegate tasks to them.
• Oversee replacement procedures.
• Look for new suppliers offering better quality products.
• Assist HR in hiring new employees.
• Provide training sessions to new team members.
• Resolve inconsistencies across all purchase orders.
• Maintain strong relationships with vendors and suppliers.
• Plan and create promotional campaigns for parts.
• Ensure customers receive excellent customer service.
• Prepare monthly and annual sales part reports.
• Adhere to all company rules and regulations.

Skills

Strong Parts Retail experience

Sound knowledge of inventory monitoring principles

Demonstrate good leadership skills

Good oral and written communication skills

Maintain a positive working environment

Outstanding sales and organizational skills

Maintain accurate store records

Show strong administrative skills

Offer exceptional customer service

Eye for detail and accuracy

Excellent team management abilities

Problem solving skills

Quick decision-making skills

Good inventory management

Education

Matric

Job description

Overview

Our passenger dealer client based in JHB South is seeking an experienced Parts Manager to oversee the entire parts department, manage inventory, and provide excellent customer service.

Specific Role Responsibilities

• Handle and manage customer complaints and issues in a timely manner.
• Ensure inventory levels are maintained accurately.
• Determine the parts that need to be purchased.
• Sell manufactured parts to customers.
• Supervise the shipment issues of the parts ordered.
• Manage team members and delegate tasks to them.
• Oversee replacement procedures.
• Look out for new suppliers offering better quality products.
• Assist the HR department in hiring new employees.
• Provide training sessions to new team members.
• Resolve inconsistencies across all purchase orders.
• Maintain strong relationships with vendors and suppliers.
• Plan and create promotional campaigns for parts on sale.
• Ensure customers receive excellent customer service and satisfaction.
• Prepare monthly and annual sales part reports.
• Adhere to all company rules and regulations.

Qualifications and Experience

• Matric
• 3+ Years Experience as a Parts Manager
• Valid Driver’s License

Skills and Personal Attributes

• Strong Parts Retail experience
• Sound knowledge of inventory monitoring principles
• Demonstrate good leadership skills
• Good oral and written communication skills
• Maintain a positive working environment
• Outstanding sales and organizational skills
• Maintain accurate store records
• Show strong administrative skills
• Offer exceptional customer service
• Eye for detail and accuracy
• Excellent team management abilities
• Problem solving skills
• Quick decision‑making skills
• Good inventory management