Parts Counterhand M/F

Groupe CFAO; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive company is seeking a Parts Counterhand in Gqeberha, South Africa. The primary role includes selling spare parts and assisting both external clients and internal workshops. The ideal candidate will provide exceptional customer service, accurately manage stock levels, and ensure efficient processing of orders. This position requires strong sales skills and attention to detail to maintain seamless operations within the parts sales function.

Qualifications

• Experience in parts sales and customer interaction.
• Ability to prepare and distribute sales quotes efficiently.
• Strong communication skills for client interactions.

Responsibilities

• Sell spare parts to both external and internal clients.
• Prepare and distribute accurate sales contracts.
• Maintain precise inventory and performance records.
• Ensure high-quality customer service and support.

Skills

Sales skills

Customer service

Attention to detail

Inventory management

Job description

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys todevelopment on the Continent. We must constantly find the most efficient mobility solutions for the greatest number of people. Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts.

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for aParts Counterhand M/F based :South Africa

The primary objective of the Parts Counter Salesperson is to sell spare and replacement parts and equipment to external clients, as well as internal workshops; to process information, records, orders, stock levels, accuracy of stocks and to maintain, evaluate and continuously improve policies, procedures, standards and processes for the parts sales function.

Profil request

• Perform overall sales function of parts and aftermarket product sales to external and internal clients
• Answer customers' questions about products, prices, and availability.
• Timeously and accurately prepare and distribute quotes.
• Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.
• Maintain accurate records, using automated systems.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Responsible for stock takes – perpetual and bi-annual.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or process credit notes.
• Responsible to prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeously.
• Responsible for timeous and accurate execution of all administrative duties related to this position.
• Responsible for standby duties.
• Responsible for stock take exercises.
• Overall responsibility to ensure quality of interaction with and customer service and support levels to internal and/or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries/requests for assistance).
• Participation in team/department meetings and development/training initiatives to ensure that Parts Warehouse functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication.
• Responsible for daily/monthly ordering of stock.
• Receive and count stock items, and accurately record data.
• Accurate packing and unpacking of items to be stocked on shelves in stockrooms, warehouses or storage yards.
• Accurate picking of orders according to computer generated requisitioning picking slips and customer invoices.
• Verify inventories by comparing them to physical counts of stock and to investigate and resolve discrepancies/adjust errors.
• Store items in an orderly and accessible manner in the warehouse/supply rooms/storage yard or other designated area(s).
• Mark stock items correctly by using appropriate labelling.