Part-Time Universal Banker (20 Hours), Bilingual English/Spanish Speaking Preferred, Weston Cou[...]

PowerToFly; Westonaria Local Municipality; On-site; ZAR 696 000 - 902 000; Full time

Job summary

A leading financial services company is seeking an entry-level Universal Banker to assist with sales and service activities within the customer service team. Responsibilities include assisting in account opening, resolving service issues, and creating sales opportunities. The ideal candidate will have 1-3 years of experience, preferably in retail banking, and must demonstrate strong communication skills. Bilingual English/Spanish is preferred. Competitive benefits and salary range are offered for full-time positions.

Benefits

Medical, dental & vision coverage

401(k)

Paid time off

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience is required.
• Consistently demonstrate clear and concise communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Execute transactions in accordance with bank policies.
• Create sales opportunities from service transactions.
• Support sales/service activities within the branch.

Skills

Clear written and verbal communication

Customer service skills

Sales skills

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Overview

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills
• Bilingual English/Spanish Speaking Preferred

Education

• High School diploma or equivalent

Benefits

• Salary range for full‑time positions: $41,600 - $53,830 (prorated for part‑time hires)
• Hourly rate: $20.00 - $25.87 (for part‑time)
• Discretionary and formulaic incentive awards, retention awards
• Medical, dental & vision coverage; 401(k); life, accident, disability insurance; wellness programs
• Paid time off: vacation, sick leave, paid holidays

Equal Opportunity & Disability

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, protected veteran status or other characteristics protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, apply to Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.