Part-Time Receptionist

Raizcorp; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading business center in Cape Town seeks an experienced receptionist to manage the reception area, control incoming calls, and coordinate boardroom operations. The role requires a grade 12 qualification and at least three years in a similar position. Candidates should be strong communicators with excellent customer service skills and the ability to handle busy environments enthusiastically.

Qualifications

• Minimum grade 12 qualification required.
• A minimum of three years’ experience in front-line reception role.
• Proven experience in managing a busy reception environment.

Responsibilities

• Own the reception area to create a world-class experience.
• Control all incoming calls and correspondence.
• Manage centre operations and coordinate boardrooms.

Skills

Customer service skills

Reception management

Technical support for AV equipment

English communication skills

Education

Grade 12 qualification

Tools

Microsoft Office

Google Suite

Job description

Responsibilities

• Owning the reception area and creating worldclass experiences for all who visit The Business Exchange, irrespective of whether they are tenants, visitors, employees or clients.
• Controlling and directing all incoming calls and correspondence for The Business Exchange itself and managing all incoming calls on behalf of tenants.
• Managing all centre operations, such as the coordination of boardrooms and dealing with walk-in queries.
• Assisting tenants with day-to-day operational queries and problems. This includes escalating them to the appropriate department or person.
• Screening all incoming deliveries and ensuring they go to the right area or tenant.

Qualifications

• Minimum grade 12 qualification required.
• A minimum of three years’ experience in front-line reception (or similar) role.
• Previous experience in centre management and/or the property industry highly advantageous.
• Ability to manage a very busy reception environment with little to no external support.
• Extensive customer services experience.
• Experience in dealing with difficult, irate and careless tenants highly advantageous.
• Proven previous experience in dealing with technical boardroom equipment (connecting laptops to projectors or televisions, conference calling, etc.)
• Strong computer literacy (must be able to function very comfortably in the Microsoft Office and Google environments). The candidate must be able to assist visitors and clients in connecting their devices and being the first level of support without needing to contact IT immediately.

Behavioural competencies

• Highly presentable and hygienic every day.
• Incredibly strong verbal and written English communicator who can liaise with visitors, clients and team members.
• Proactive, driven work ethic.
• Strongly dependable.
• Enthusiastic and positive can-do attitude.
• Service-oriented person who thrives on pleasing visitors, tenants and staff.
• Ability to plan and prioritise around meetings and functions.
• High attention to detail.
• Strong customer focus approach.