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Netcare invites you to be part of our journey. We emphasise meaningful careers that connect people with purpose and uphold the values of Care, Truth, Participation, Compassion and Dignity.
We aim to enhance operational efficiencies, client liaison and retention, service delivery and quality patient management within the Organisation. This role covers Consistency of Care, administrative duties and extensive Health and Safety responsibilities in a fast-paced setting.
We provide meaningful careers that connect people with purpose.
We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.
Netcare invites you to be part of our journey.
To enhance operational efficiencies, client liaison and retention, service delivery and quality patient management within the Organisation.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administrative DutiesComplete all the company and legal documentation essential in the completion of your duty, and ensure that copies of such documentation are handed to the Operations Manager for filing (action)Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unitComplete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave requiredPerform any other reasonable duties as requested by Operational Manager
Quality ImprovementQuality assurance to maintain work standards, integrity of data reportingRespond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulationsLog all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attendedEnsure the cleanliness of the station on a daily basisEnsure proper and adequate stock control and replacement immediately after a call if possibleAttend CME training to maintain CPD complianceSubmit to involvement in community projects if requiredRequired to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by theHPCSARequired to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and EquipmentEnsure the effective control of equipment in the Department as per set guidelinesEnsure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations ManagerEnsure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.Maintain all equipment in satisfactory working conditions in accordance with manufacturers' detailsEnsure sufficient care is taken to prevent loss of equipment and report all losses/stolen 'to management.Ensure that all rechargeable equipment is kept serviceableMaintain rechargeable batteries.Update contents check lists accordinglyEnsure accurate record keeping for all drugs used and, in your possession,
Health and Safety10 Compliance with Compensation for Occupational Injuries & Diseases Act requirementsEnsure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre.Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times.Act in the manner conducive to basic safety regulations whilst on dutyEnsure safe and considerate driving techniques at all times whilst in control of the company vehicleEnsure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care trainingEnsure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.Wear the appropriate protective gear on each scene as necessaryEnsure proper and adequate stock control and replacement immediately after a call if possible
Patient CareRequired to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do soBe an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friendsKeep family members informed about patient treatmentHand all patients over to hospital staff as per protocolWear protective gloves when treating or transporting all patientsRespect the confidential nature of the information patients share with you even after their deathBe courteous and professional when interacting with patients.Accurately document all patients' information and valuablesEnsure drug registers are filled out when appropriate drugs have been administeredEnsure regular drug stock counts are conducted
TRANSFORMATION OF OUR SOCIETY
Self-Management and DevelopmentIdentify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate managerFormulate action steps to close