Paramedic

netcare; Bloemfontein; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Netcare in Bloemfontein is seeking a dedicated professional to support emergency and casualty care operations, focusing on patient management, documentation, and quality service. You will work within the Netcare 911 framework, helping to deliver safe patient transfers and timely responses.

The role emphasizes adherence to HPCSA protocols, stock and equipment control, and ongoing CPD through CME training, with responsibilities spanning admin duties and field patient care.

Qualifications

• Experience in emergency care and patient management according to HPCSA protocols.
• Ability to complete patient reports, invoices, and other required paperwork.
• Familiarity with stock control and equipment maintenance.
• Willingness to participate in CME training.
• Adherence to company policies and safety procedures.

Responsibilities

• Enhance operational efficiencies, client liaison and service delivery within the organisation.
• Complete company and legal documentation; hand copies to Operations Manager.
• Ensure hospital records are completed per internal requirements for casualty/emergency patients.
• Log all calls and obtain a case number; maintain cleanliness of the station daily.
• Maintain stock control and replacement after calls; ensure equipment is serviceable.
• Attend CME training to maintain CPD compliance; participate in community projects if required.
• Adhere to HPCSA treatment protocols and company policies; maintain patient confidentiality.
• Respond to emergency calls within set timeframes and assist in patient care as trained.
• Identify self-development needs and pursue improved competence.

Skills

Advanced Life Support

Documentation

Stock control

Emergency response

CPD compliance

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Role Summary

To enhance operational efficiencies, client liaison and retention, service delivery and quality patient management within the Organisation.

Key Work Output and Accountabilities

Operational Excellence

Administrative Duties

• Complete all the company and legal documentation essential in the completion of your duty, and ensure that copies of such documentation are handed to the Operations Manager for filing (action)
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Quality assurance to maintain work standards, integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers' details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen 'to management.
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries.
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and, in your possession,

Health and Safety

• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre.
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times.
• Act in the manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

Best and Safest Patient Care

Patient Care

• Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients' information and valuables
• Ensure drug registers are filled out when appropriate drugs have been administered
• Ensure regular drug stock counts are conducted

Self-Management and Development

• Identify self-development needs in terms