Owner Success & Support Specialist (Remote)

Talent Sam; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A customer support organization is seeking a Customer Support professional in Cape Town to advocate for property owners and manage relationships. Responsibilities include coordinating with departments, responding to inquiries quickly, and managing client tasks through project management tools. Candidates should have a Bachelor's degree in Hospitality or related fields and 1-2 years of experience in a supervisory role.

Qualifications

• Minimum of 1-2 years of experience in Hospitality in a team lead or supervisor capacity.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Familiarity with financial reports and profit and loss statements.

Responsibilities

• Be an owner advocate and build relationships with property owners.
• Ensure timely responses to communications related to the assigned portfolio.
• Coordinate day-to-day tasks including owner stays and quotes approvals.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical abilities

Multitasking

Adaptability

Education

Bachelor's degree in Hospitality or related field

Tools

Project management tools (e.g., Clickup, Google Workspace)

CRM software

Job description

A customer support organization is seeking a Customer Support professional in Cape Town to advocate for property owners and manage relationships. Responsibilities include coordinating with departments, responding to inquiries quickly, and managing client tasks through project management tools. Candidates should have a Bachelor's degree in Hospitality or related fields and 1-2 years of experience in a supervisory role.