Owner Success & Relations Specialist

Wander; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management company is seeking a Client Relations Representative in Cape Town to enhance owner satisfaction. You will manage communications with property owners, resolve issues, and maintain strong relationships. The role requires excellent problem-solving skills and a sales-minded approach. Ideal candidates will have over 2 years in customer service or account management, and experience in property management is a plus.

Qualifications

• 2+ years of customer service, account management, or customer success experience.
• Experience in property management, real estate, or hospitality is a plus.
• Strong conflict resolution skills.

Responsibilities

• Act as the primary point of contact for property owners.
• Manage owner communications and provide regular updates.
• Resolve conflicts or concerns with professionalism.

Skills

Customer-focused

Problem-solving

Sales-minded

Well-spoken and well-written

Tech-savvy

Tools

Slack

Google Suite

Job description

A leading property management company is seeking a Client Relations Representative in Cape Town to enhance owner satisfaction. You will manage communications with property owners, resolve issues, and maintain strong relationships. The role requires excellent problem-solving skills and a sales-minded approach. Ideal candidates will have over 2 years in customer service or account management, and experience in property management is a plus.