Outbound Sales Agent

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Ein führendes Unternehmen im Kundenservice in KwaZulu-Natal sucht einen Customer Service Advisor. In dieser Rolle sind Sie dafür verantwortlich, unseren Kunden via Telefon, Live-Chat und soziale Medien erstklassigen Service zu bieten. Der ideale Kandidat hat mindestens 6 Monate Erfahrung im Reiseverkauf und eine starke Leidenschaft für Kundenbetreuung. Wir bieten eine dynamische Arbeitsumgebung und Vorteile wie Krankenversicherung und Bonuszahlungen.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Qualifications

• At least 6 months of experience in a travel sales role.
• Experience of working in a service environment.
• Strong passion for continued learning.

Responsibilities

• Delivering world-class service to customers via various contact methods.
• Building long-lasting relationships to drive satisfaction.
• Providing expert advice and problem-solving for customer inquiries.

Skills

Customer service excellence

Problem-solving

Multi-tasking

Strong IT skills

Drive for results

Job description

Overview

Job description: Do you have a passion for travel and a talent for delivering a consistent celebrity service? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with our customers.

Key accountabilities

Key accountabilities

Customer Service Excellence

• Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
• Handling customer interactions throughout their entire journey—from searching for holidays to post-travel follow-up.
• Building long-lasting relationships with customers to drive satisfaction and sales results.
• Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.

Problem solving and Expertise

• Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
• Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively providing feedback and making recommendations to improve processes and customer experiences.

Adaptability and multi-tasking

• Ability to multi-task and thrive in a fast-paced, ever-changing environment

Skills, know-how and experience:

• At least 6 months of experience in a travel sales role.
• Positive can-do attitude.
• Experience of working in a service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills and the ability to use multiple systems at one time.
• Enthusiastic self-starter
• Ability to multi-task and prioritise

Company Benefits:

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us s"