Outbound Sales Agent

Cxp Are Now Part Of The Huntswood Group; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent travel services provider in South Africa seeks a passionate Customer Service Advisor. You will engage with customers through various channels and provide exceptional service while meeting sales targets. Ideal candidates should have at least 6 months of experience in a travel sales role, possess strong IT skills, and thrive in a dynamic environment. This position offers a range of benefits including medical insurance and attendance bonuses.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Qualifications

• At least 6 months of experience in a travel sales role.
• Experience of working in a fast-paced target-driven sales & service environment.
• Enthusiastic self-starter.

Responsibilities

• Delivering world-class service to our customers.
• Handling customer interactions throughout their entire Journey.
• Driving sales by managing inbound and outbound calls.

Skills

Experience in a travel sales role

Ability to multi-task

Strong passion for continued learning

Strong IT skills

Drive for achieving results

Job description

Do you have a passion for travel and a talent for delivering a consistent celebrity service? Have you worked in a sales-driven role where meeting targets and KPIs is second nature? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be the voice of Thomas Cook, handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field. You will use this knowledge and expertise to build positive relationships with our customers, meet sales goals and be an ambassador for Thomas Cook.

Key accountabilities

• Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
• Handling customer interactions throughout their entire Journey—from searching for holidays to post-travel follow-up.
• Building long-lasting relationships with customers to drive satisfaction and sales results.
• Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.

Sales and Lead Generation

• Driving sales by managing inbound and outbound calls.
• Taking the lead on outbound calls and generating new sales opportunities.
• Building relationships with partners and suppliers to support sales efforts.

Problem solving and Expertise

• Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
• Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively providing feedback and making recommendations to improve processes and customer experiences.

Adaptability and multi-tasking

• Ability to multi-task and thrive in a fast-paced, ever-changing environment

Skills, know-how and experience:

• At least 6 months of experience in a travel sales role.
• Experience of working in a fast-paced target driven sales & service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills and the ability to use multiple systems at one time.
• Enthusiastic self-starter
• Ability to multi-task and prioritise

Company Benefits:

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us s