Outbound Sales Agent

Huntswood; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel service company in Durban seeks an Outbound Sales Agent to deliver exceptional customer service and drive sales growth. You'll handle inquiries across various channels, work in a dynamic environment, and contribute to building customer relationships. Ideal candidates have at least 6 months of travel sales experience and a strong passion for learning and achieving results.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

KPI Bonus

Free Breakfast Monday

Qualifications

• At least 6 months of experience in a travel sales role.
• Experience in a fast-paced target driven sales & service environment.
• Ability to use multiple systems simultaneously.

Responsibilities

• Deliver world-class customer service, ensuring first-time resolution.
• Drive sales through outbound calls and generating new sales opportunities.
• Proactively provide feedback to improve processes and customer experiences.

Skills

Travel sales experience

Positive can-do attitude

Strong IT skills

Multi-tasking

Drive for achieving results

Job description

Overview

Job title: Outbound Sales Agent

Job Location: KwaZulu-Natal, Durban

Deadline: November 14, 2025

Description

Do you have a passion for travel and a talent for delivering a consistent celebrity service? If so, we would love to have you on our team as a Customer Service Advisor. As a Customer Operations Advisor, you will be the voice of Thomas Cook, handling inquiries via phone, live chat, social media, and email. You will work in a fast-paced contact centre environment, where you should be passionate about travel and strive to become the expert in your field. You will use this knowledge to build positive relationships with our customers, meet sales goals and be an ambassador for Thomas Cook.

Key accountabilities

Customer Service Excellence

• Delivering world-class service to our customers, ensuring first-time resolution regardless of the contact method.
• Handling customer interactions throughout their entire journey—from searching for holidays to post-travel follow-up.
• Building long-lasting relationships with customers to drive satisfaction and sales results.
• Supporting Customer Service Agents with package sale conversions and stepping in when needed for customer service issues.

Sales and Lead Generation

• Driving sales by managing inbound and outbound calls.
• Taking the lead on outbound calls and generating new sales opportunities.
• Building relationships with partners and suppliers to support sales efforts.

Problem solving and Expertise

• Fully understanding our ways of working to confidently problem-solve on the spot and provide expert advice to customers.
• Continuously learning and sharing expertise with customers and colleagues to design exceptional holiday experiences.
• Proactively providing feedback and making recommendations to improve processes and customer experiences.

Adaptability and multi-tasking

• Ability to multi-task and thrive in a fast-paced, ever-changing environment

Skills, know-how and experience

• At least 6 months of experience in a travel sales role.
• Positive can-do attitude.
• Experience of working in a fast-paced target driven sales & service environment.
• Strong passion for continued learning.
• Drive for achieving results.
• Strong IT skills and the ability to use multiple systems at one time.
• Enthusiastic self-starter
• Ability to multi-task and prioritise

Company Benefits

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday
• Sales / Retail / Business Development jobs