Outbound Call Centre Manager – Donor Acquisition Lead

Organisation Undoing Tax Abuse; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A non-profit organization in Gauteng is seeking a Call Centre Manager to establish and oversee an outbound call center, driving donor acquisition and supporter engagement. The ideal candidate should have significant experience in call center operations and a solid understanding of the non-profit sector. Responsibilities include team management, strategic planning, and maintaining compliance with data protection laws. This role offers an opportunity to make a meaningful impact in promoting accountability and transparency in governance.

Qualifications

• 5 years of experience managing outbound call center operations.
• Experience in donor acquisition and supporter engagement within a non-profit.
• Familiarity with South Africa's data protection laws (POPIA).

Responsibilities

• Establish and manage OUTA's outbound call center.
• Recruit and train outbound agents.
• Develop and monitor performance targets.
• Manage relationships with high-value donors.

Skills

Lead generation

Team management

Strategic planning

Data analysis

Education

Diploma or certification in Customer Service or Call Centre Management

Tools

CRM systems (e.g. Odoo, Salesforce)

Predictive dialers

Job description

A non-profit organization in Gauteng is seeking a Call Centre Manager to establish and oversee an outbound call center, driving donor acquisition and supporter engagement. The ideal candidate should have significant experience in call center operations and a solid understanding of the non-profit sector. Responsibilities include team management, strategic planning, and maintaining compliance with data protection laws. This role offers an opportunity to make a meaningful impact in promoting accountability and transparency in governance.