Outbound Call Centre Credit Controller

LIFE Healthcare Group; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthcare organization in South Africa is seeking an experienced Outbound Credit Controller for the Call Centre. You will manage the credit control function, maintain customer relations, and ensure efficient administration. Candidates need at least 3 years of relevant experience and a strong understanding of the healthcare environment. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• 3+ years of experience in credit control and Call Centre environment.
• Experience in the Healthcare setting.
• Ability to function under pressure.

Responsibilities

• Administer credit control functions efficiently.
• Manage calls according to service level agreements.
• Resolve customer queries effectively.

Skills

Problem-solving

Customer responsiveness

Verbal communication

Written communication

Attention to detail

Education

Grade 12

Tools

Computer proficiency

Job description

The vacancy exists for an Outbound Credit Controller for the Call Centre, based at Life Healthcare Head Office in Oxford Park, reporting to Jessica Isaac – Key Accounts Manager. The successful candidate should have strong business acumen and the ability to coordinate, implement and sustain the credit control process through empowering and influencing.

Critical Outputs

• Ensuring accurate and efficient administration of the credit control function.
• Ensure all calls are managed within the SLA
• Good telephonic etiquette
• Includes the responsibility and functions for more than one business unit
• Ensure all queries are resolved
• Develop sound relationships with both internal and external customers including patients, funders, doctors and private patients.
• Compliance with working procedures and quality requirements.
• Effective verbal and written communication skills.
• Knowledge Reconciliation
• Must have an eye for details
• Skilled customer service Agent
• Professionalism and first call resolution
• Effective Communication
• Creating a positive impression to enhance customer satisfaction

Requirements

• Qualification – Grade 12
• Must have 3 years and over credit control and Call Centre, experience (either at a medical aid or in a hospital)
• Must have experience in the Healthcare environment
• Ability to work within a pressurised environment
• Understanding of the Private Healthcare industry, its challenges and role players
• Computer proficiency
• Must have Call Centre Experience

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Drive & energy
• Building relationships
• Customer responsiveness
• Leading by example
• Ethical behavior
• Excellence orientation

Email [e-mail]

Closing date Thursday, November 27, 2025

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.