Outbound Business Consultant (Healthtech Industry)

Executiveplacements.Com - The Job Portal; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthtech company in Durban seeks an Outbound Business Consultant to enhance client onboarding and build robust partnerships with healthcare providers. The role emphasizes delivering exceptional client experiences, analyzing data for product usage, and conducting training sessions. Candidates should possess a National Senior Certificate, extensive client service experience, and knowledge of the South African healthcare landscape. This position offers a competitive salary of R36k - R39k per month.

Qualifications

• 5+ years' client service experience in healthcare and IT sectors.
• 2+ years training clients on software products.
• Sound knowledge of the South African private medical industry.

Responsibilities

• Onboard and maintain larger mass market clients.
• Deliver exceptional end-to-end client experience.
• Collaborate with New Business Consultants for regional growth.

Skills

Client service experience

Strong communication skills

Negotiation skills

Change management skills

Education

National Senior Certificate (Matric)

Relevant tertiary qualification

Tools

CRM software

Job description

Outbound Business Consultant (Healthtech Industry)

Join a leading healthtech company where you will play a vital role in client onboarding and build strong partnerships with healthcare providers, ensuring continued success for all involved.

Location & Salary

Location: Durban, South Africa

Salary: R36k - R39k per month (subject to discussion).

Position Information

In this pivotal role, you will onboard and maintain larger mass market clients, ensuring an exceptional end-to-end client experience while continuously consulting them to identify up-sell opportunities and becoming their trusted business advisor.

Duties

• Delivering a seamless end-to-end client experience through strong relationship building, high-value engagements, and strategic consultation.
• Taking full ownership of the assigned client base, including onboarding, product training, and ongoing client success across multiple channels (in-person, telephonic, digital).
• Analysing client data to enhance product usage, drive change management, and identify opportunities for growth and retention.
• Recording detailed CRM notes and all client queries on the SD+ platform.
• Collaborating with New Business Consultants to ensure regional growth, profitable conversion, and long-term client satisfaction.

Job Requirements

• National Senior Certificate (Matric); a relevant tertiary qualification is preferred.
• 5+ years' client service experience in both the healthcare and information technology sectors.
• 2+ years training clients on software products.
• 2+ years upselling products and services to existing clients.
• Sound knowledge of the South African private medical industry and medical practices is highly advantageous.
• Proficiency in English; strong communication, negotiation, and change management skills essential.
• Demonstrated ability to self-manage, plan effectively, and collaborate within a high-performance team.

Please apply online in the link provided.

We do not consider CVs via Whatsapp or email.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Consulting, Information Technology, and Sales