Outbound Appointment Setter

Royal York Property Management, inc.; Johannesburg; Remote; ZAR 478,000 - 597,000; Full time

Job summary

Royal York Property Management is seeking Outbound Appointment Setters to contact property owners about its rental-guarantee program. You’ll work remotely, using an automatic dialer to reach owners, qualify prospects, address objections, and move them toward transfers or appointments with Royal York sales reps.

Three+ years in appointment setting or related sales, dialer experience, and strong English communication are essential.

Qualifications

• 3+ years in appointment setting, outbound calling, telesales or lead generation.
• Experience with automatic or predictive dialers and qualifying prospects.
• Strong objection handling and persuasive communication skills.
• Experience working toward transfer, appointment, or call targets.
• Clear, professional spoken English; calm with skeptical owners.

Responsibilities

• Make high-volume outbound calls using an automatic dialer.
• Introduce the rental-guarantee program and ask qualification questions.
• Respond to objections about price, timing, and trust.
• Schedule or transfer qualified owners to Royal York reps as needed.
• Record notes, outcomes, and dispositions; follow scripts and rules.

Skills

Outbound calls

Dialer experience

Lead qualification

Objection handling

Targets driven

CRM usage

English fluency

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Remote | Full-Time | U.S. Eastern Time Business Hours

Annual Target Earnings: C$40,000–C$50,000

The Opportunity

Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental‑guarantee program.

The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.

You will contact company‑provided property‑owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.

For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.

You will not complete the final sale or determine approval.

What You’ll Do

• Make high‑volume outbound calls using an automatic dialer.
• Gain the property owner’s attention quickly.
• Introduce Royal York and the rental‑guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of properties and whether they are occupied or vacant.
• Explain the C$100 monthly cost and the program’s potential value.
• Respond to objections involving price, need, timing, trust, or existing tenants.
• Ask qualified owners to speak with a Royal York sales representative.
• Complete warm and live transfers.
• Schedule callbacks or appointments when required.
• Record accurate notes, outcomes, and call dispositions.
• Follow campaign scripts, qualification rules, and opt‑out procedures.
• Meet hourly and daily transfer or appointment targets.

Required Experience

• Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call‑centre sales, or live transfers.
• Experience using an automatic or predictive dialer.
• Experience qualifying prospects before scheduling an appointment or completing a transfer.
• Strong objection‑handling and persuasive communication skills.
• Experience working toward transfer, appointment, conversion, or call targets.
• Clear and professional spoken English.
• The ability to remain calm with skeptical, impatient, or difficult property owners.
• Strong listening skills and the ability to adjust your response.
• Accurate CRM, call‑note, and disposition habits.
• Willingness to receive coaching and apply feedback.
• Full‑time availability during U.S. Eastern Time business hours.

Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer‑sales experience is an asset but not required.

Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.

Remote Work Requirements

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise‑cancelling headset.
• A webcam.
• A quiet and professional workspace.
• Wired internet with at least 100 Mbps download speed.
• Backup internet and power arrangements.
• The ability to use a dialer, CRM, and campaign system simultaneously.

What Success Looks Like

• Qualified and accepted live transfers.
• Appointments or scheduled callbacks when applicable.
• Hourly and daily calling results.
• Qualification accuracy.
• Objection‑handling effectiveness.
• Call quality and professionalism.
• Accurate call records and dispositions.
• Attendance and schedule adherence.
• Compliance with campaign requirements.

Who Will Succeed

The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.

You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.

You do not need property‑management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.

Location(s) Johannesburg, Gauteng, South Africa

Compensation CAD $40,000 - CAD $50,000 Annually

Type Full-Time and Remote