Osm Team Lead

findojobs-za; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading job portal is seeking an OSM Specialist to oversee the daily operations of their team in Pretoria, Gauteng. You will be responsible for ensuring that performance targets are met while fostering a collaborative team environment. The ideal candidate will have at least 3 years of experience in a similar role, excellent communication skills, and proficiency in both Afrikaans and English. This role offers a market-related salary and the opportunity to contribute to team success.

Qualifications

• 3 years of experience in a similar role with leadership responsibilities.
• Strong communication skills and proficiency in both Afrikaans and English.
• Experience with data management and client engagement.

Responsibilities

• Oversee daily operations of the OSM team to meet targets.
• Monitor team performance and implement strategies for improvement.
• Provide ongoing support and training to team members.

Skills

Data Capturing

Client Engagement

Administration

Proficient in d6 systems

Remote technical support

Attention to detail

Analytical skills

Professional communication

MS Office Suite

Google Suite

Proficiency in Afrikaans

Proficiency in English

Education

National Senior Certificate

Job description

Vacancy: OSM Specialist

We are seeking an experienced OSM Team Lead to join our team.

The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members.

Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment.

If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.

Requirements

• Minimum education (essential): National Senior Certificate
• Minimum applicable experience (years): 3 years
• Required nature of experience: Data Capturing, Client Engagement, Administration, Experience in managing Per Hand School Setups
• Skills and Knowledge (essential): Proficient in d6 systems and related modules (Plus and Smart Systems)
• Remote technical support and troubleshooting
• Strong attention to detail and analytical skills
• Clear and professional communication (written and verbal)
• Computer Skills: MS Office Suite, Google Suite
• Other: Based in Gauteng, Own transport and license, Proficiency in Afrikaans and English

Key Performance Areas, Weights and Objectives

• Product Implementation & Accuracy (50%): Execute product-specific Setups accurately. Provide ongoing product support and troubleshooting. Verify data integrity and confirm compliance with school requirements.
• Client Support & Engagement (20%): Attend client meetings with OSM Team Lead or Functional Owner. Provide solutions within scope. Respond to client queries on relevant platforms in a timely and professional manner.
• Training & Knowledge Sharing (5%): Assist in internal team upskilling by providing module icon training.
• Process Improvement & Initiative (10%): Identify recurring issues and propose process improvements for product setup, workflow, or client communication. Maintain and update internal manuals and guides.
• System Monitoring & Reporting (10%): Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback.
• Collaboration & Teamwork (5%): Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

Remuneration Offered: Market related