Osm Administrator

Cls; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic educational services company in Pretoria seeks an OSM Administrator to enhance client satisfaction through project implementation and support. The ideal candidate will help coordinate training, engage clients, and provide administrative assistance. Applicants should have a National Senior Certificate and relevant experience in data capturing, client engagement, and administration. The position offers market-related remuneration.

Qualifications

• 0 - 2 years experience required.
• Ability to travel to site to offer training and support.
• Valid driver's license and own vehicle.

Responsibilities

• Provide OSM support through professional communication.
• Complete all assigned projects accurately within deadlines.
• Assist with coordination of training workshops.
• Identify and investigate system or process issues.

Skills

Remote Technical Support

MS Office

Client Engagement

Data Capturing

Basic understanding of software installation

Proficient in Afrikaans

Proficient in English

Education

National Senior Certificate

Certificate in Administration

Job description

Introduction

Join a dynamic Customer Success team within the Outsource School Management (OSM) division.

The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives.

Job Purpose

Assist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support.

Requirements

• Minimum education (essential): National Senior Certificate
• Minimum education (desirable): Certificate in Administration
• Minimum applicable experience (years): 0 - 2 years
• Required nature of experience: Data Capturing, Client Engagement, Administration

Skills and Knowledge

• Essential: Remote Technical Support, MS Office
• Desirable: Education and/or School Compliance and Operations, SA-SAMS System, Valistractor Software, GDE Extractor Tool, Winzip/WinrarPlus and Smart Systems, Google for Business, Basic technical support skills, Basic understanding of network setup, Basic understanding of software installation, Basic understanding of MS Access Databases, EMQ files
• Other: Ability to travel to site to offer training and support, Valid driver's license and own vehicle, Proficient in Afrikaans and English

Key Performance Areas

• Client Engagement: Provide OSM support on relevant and third-party platforms through professional and accurate communication; proactively manage client queries through calls and emails; ensure a professional image of the organisation is maintained at all times.
• Projects: Complete all assigned projects accurately and within deadlines; maintain project integrity while awaiting development updates; identify and resolve issues proactively.
• Training and Consultation: Assist with the coordination of training workshops; deliver onsite, online, and office-based training or consultation sessions; provide continuous internal training and skills development.
• Initiative Development: Identify and investigate system or process issues and propose improvements; create and maintain OSM documents, manuals, and training materials; conduct market research to identify new opportunities for client satisfaction and revenue growth.

Remuneration Offered

Market related