OSM Administrator

ExecutivePlacements.com; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic educational outsourcing company in Pretoria is seeking an OSM Administrator to enhance client satisfaction through specialized projects and administrative support. The role involves managing client engagement, coordinating training, and addressing system issues effectively. Candidates should have a National Senior Certificate and skills in remote technical support and data capturing. A valid driver's license and proficiency in Afrikaans and English are essential. The position offers market-related remuneration.

Qualifications

• Proficient in Afrikaans and English.
• Ability to travel to site to offer training and support.
• Valid driver’s license and own vehicle.

Responsibilities

• Provide OSM support on relevant platforms through professional communication.
• Proactively manage client queries.
• Complete all assigned projects accurately and within deadlines.
• Assist with the coordination of training workshops.
• Identify and investigate system or process issues.

Skills

Remote Technical Support

MS Office

Data Capturing

Client Engagement

Administration

Education

National Senior Certificate

Certificate in Administration

Tools

SA-SAMS System

Valistractor Software

GDE Extractor Tool

Winzip/Winrar

Plus and Smart Systems

Google for Business

Job description

Recruiter: Creative Leadership Solutions

Job Ref: PTA000047/JJ

Date posted: Thursday, January 22, 2026

Location: Pretoria, South Africa

SUMMARY

Join a dynamic Customer Success team within the Outsource School Management (OSM) division. The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives.

Job Purpose

Assist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support.

POSITION INFO

Requirements

Minimum education (essential)

• National Senior Certificate

Minimum education (desirable)

• Certificate in Administration

Minimum applicable experience (years)

• 0 - 2 years

Required nature of experience

• Data Capturing
• Client Engagement
• Administration

Skills and Knowledge (essential)

• Remote Technical Support
• MS Office

Skills and Knowledge (desirable)

• Education and/or School Compliance and Operations
• SA-SAMS System
• Valistractor Software
• GDE Extractor Tool
• Winzip/Winrar
• Plus and Smart Systems
• Google for Business
• Basic technical support skills
• Basic understanding of network setup
• Basic understanding of software installation
• Basic understanding of MS Access Databases
• EMQ files

Other

• Ability to travel to site to offer training and support
• Valid driver’s license and own vehicle
• Proficient in Afrikaans and English

KEY PERFORMANCE AREAS

Client Engagement

• Provide OSM support on relevant and third‑party platforms through professional and accurate communication.
• Proactively manage client queries through calls and emails.
• Ensure a professional image of the organisation is maintained at all times.

Projects

• Complete all assigned projects accurately and within deadlines.
• Maintain project integrity while awaiting development updates.
• Identify and resolve issues proactively.

Training and Consultation

• Assist with the coordination of training workshops.
• Deliver onsite, online, and office-based training or consultation sessions.
• Provide continuous internal training and skills development.

Initiative Development

• Identify and investigate system or process issues and propose improvements.
• Create and maintain OSM documents, manuals, and training materials.
• Conduct market research to identify new opportunities for client satisfaction and revenue growth.

Remuneration Offered

Market related