Orthopaedic Receptionist

Dr Mike Terreblanche Orthopaedic Practice; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable orthopaedic clinic in Cape Town is seeking an Orthopaedic Receptionist & Practice Coordinator. The role involves managing front desk operations and ensuring excellent patient care. Candidates must have proven experience in medical reception, knowledge of medical billing, and excellent communication skills. This is a full-time position with competitive salary based on experience.

Qualifications

• Proven experience in medical reception or administrative roles.
• Strong knowledge of medical billing processes.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist patients with professionalism and empathy.
• Efficiently schedule, confirm, and manage patient appointments.
• Accurately process medical aid claims and handle private billing.
• Manage all incoming calls and emails, providing clear information.
• Maintain a tidy and organised reception area.

Skills

Proven experience in medical reception

Knowledge of medical billing processes

Proficiency in practice management software

Microsoft Office Suite (Word, Excel, Outlook)

Excellent verbal and written communication skills

Professional and courteous telephone etiquette

Proactive and detail-oriented

Job description

Orthopaedic Receptionist & Practice Coordinator

Location: Milnerton Mediclinic, Cape Town

Practice: Orthopaedic Practice

Working Hours: Monday to Friday, 08:30

Salary: R10,000 – R16,000 per month (depending on experience)

We are seeking a highly organised and experienced Orthopaedic Receptionist & Practice Coordinator to join our busy orthopaedic clinic in Milnerton Mediclinic. This exciting opportunity involves managing the front desk operations, serving as the first point of contact for our valued patients, and ensuring the smooth and efficient running of the practice.

Key Responsibilities

• Patient Interaction: Greet and assist patients with professionalism and empathy, ensuring a positive experience from arrival to departure.
• Appointment Management: Efficiently schedule, confirm, and manage patient appointments, optimising the practitioner's diary.
• Billing & Administration: Accurately process medical aid claims, handle private billing, and maintain meticulous patient records, adhering to privacy regulations.
• Communication: Manage all incoming calls, emails, and other inquiries, providing clear, concise, and helpful information and assistance.
• Front Desk Operations: Maintain a tidy and organised reception area, and assist with general administrative tasks as required to support the practice.

Requirements

• Experience: Proven experience in medical reception or administrative roles, with strong knowledge of medical billing processes.
• Technical Skills: Proficiency in practice management software and Microsoft Office Suite (Word, Excel, Outlook).
• Communication: Excellent verbal and written communication skills, professional and courteous telephone etiquette.
• Attributes: Proactive, detail-oriented, able to manage multiple tasks effectively, work independently with minimal supervision.
• Preferred: Previous experience working within an orthopaedic or specialist medical practice is a distinct advantage.

Why This Role?

This is a unique opportunity to take ownership of the front desk operations in a reputable orthopaedic practice. You will play a pivotal role in ensuring patients receive the highest level of service and care, directly contributing to the positive patient journey and the overall success of the practice.

Join a supportive team where your skills and dedication will be highly valued.

How to Apply

Please submit your comprehensive CV and a brief cover letter, clearly outlining your relevant experience and why you are the ideal candidate for this role, to the email address provided. Use "Orthopaedic Receptionist & Practice Coordinator" as the subject line of your email.

Job Type: Full-time

Work Location: In person