Order Management Specialist German Speaker

Surgo PTY Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic company in Cape Town seeks an Order Management Specialist fluent in German. This role focuses on managing customer orders, applying service management principles, and utilizing technical skills. Ideal candidates should have 1-2 years of relevant experience and hold an ITIL IV certification. Competitive salary and opportunities for career growth are offered.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Supportive work environment

Qualifications

• 1-2 years of experience in service management or a similar IT role.
• At least 1 year of technical experience related to product development.

Responsibilities

• Oversee and manage customer orders from initiation to fulfillment.
• Apply service management principles for high-quality service delivery.
• Utilize technical skills to support product development.

Skills

Customer orientation

Multitasking

Effective communication

Time management

Proficiency in German (B2-C1)

Proficiency in English (B2)

Education

ITIL IV Foundation certification

Job description

Order Management Specialist German Speaker

Job Description

As an Order Management Specialist you will manage the end-to-end process of customer orders, leveraging your technical skills and service management knowledge to ensure efficient and accurate order handling.

Responsibilities

• Oversee and manage customer orders from initiation to fulfillment.
• Apply service management principles to ensure high-quality service delivery.
• Utilize technical skills to support product development and address order-related technical issues.
• Communicate effectively with customers, providing timely updates and resolving any issues.
• Demonstrate strong customer orientation and multitasking abilities.
• Manage time efficiently to handle multiple tasks and ensure results are achieved.

Qualifications

• 1-2 years of experience in service management or a similar IT role.
• At least 1 year of technical experience related to product development.
• ITIL IV Foundation certification is required.
• Strong customer orientation, multitasking skills, and effective communication.
• Excellent time management and result-oriented approach.
• Proficiency in German at a strong B2-C1 level.
• English proficiency at a B2 level is a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and dynamic work environment.