Order Management Specialist: Billing & Access Expert

KnowBe4; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cybersecurity company is seeking an Order Management Specialist to handle paperwork, contracts, and customer access. The role involves reviewing orders, checking invoices, and responding to customer inquiries. Ideal candidates will have experience with Gmail and MS Office, as well as excellent communication and organizational skills. This is an opportunity to contribute to a company known for its commitment to employee development and a positive workplace culture in Cape Town.

Benefits

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Qualifications

• Demonstrated experience using Gmail and Google Docs effectively.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Strong communication skills both verbally and in writing.
• Ability to manage time effectively and stay organized.

Responsibilities

• Review and validate all order paperwork for completeness.
• Review contracts for invoicing terms and payment terms.
• Provide customers access to the KnowBe4 console.
• Quality check invoices for accuracy before billing.
• Respond to customer emails regarding access and billing.

Skills

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Strong verbal and written communications

Excellent time management and organization skills

Fluent in multiple languages preferred

Job description

A cybersecurity company is seeking an Order Management Specialist to handle paperwork, contracts, and customer access. The role involves reviewing orders, checking invoices, and responding to customer inquiries. Ideal candidates will have experience with Gmail and MS Office, as well as excellent communication and organizational skills. This is an opportunity to contribute to a company known for its commitment to employee development and a positive workplace culture in Cape Town.