Order & Logistics Specialist

Xylem; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A global water solutions company is seeking an Order & Logistics Specialist to manage customer orders, ensure timely delivery, and coordinate with various departments. The ideal candidate will have a Bachelor's degree, 3-5 years of relevant experience, and strong analytical and communication skills. Join a team committed to innovative solutions in water management.

Qualifications

• Minimum of 3-5 years relevant work experience in similar industry.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in sales tools and software.

Responsibilities

• Manage receiving, processing, and delivering customer orders.
• Serve as main point of contact for customers regarding their orders.
• Monitor inventory levels and ensure availability of products.

Skills

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's degree in Business, Marketing, Logistics or related field

Completed National Senior Certificate or equivalent

Tools

MS Office

SalesForce

Job description

Xylem is a Fortune global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with 23, employees operating in over countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Order & Logistics Specialist is responsible for managing the process of receiving, processing, and delivering customer orders. They work closely with various departments, such as sales, finance, and manufacturing, to ensure accurate and timely delivery of products. The role involves data entry, account management, and order status updates. Order & Logistics Specialists must have excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Responsibilities

Processing Orders

• Receive and review incoming orders
• Enter orders into the system accurately and in a timely manner
• Monitor order status and communicate any issues or delays to customers
• Ensure orders are shipped and delivered on time.

Customer Service

• Serve as the main point of contact for customers regarding their orders
• Resolve customer inquiries and complaints in a professional and timely manner
• Provide updates on order status and tracking information to customers
• Build and maintain strong relationships with customers to ensure satisfaction and loyalty

Inventory Management

• Monitor inventory levels and ensure availability of products for incoming orders
• Coordinate with warehouse and suppliers to replenish stock as needed
• Conduct regular inventory audits to ensure accuracy and identify any discrepancies
• Communicate any inventory issues or delays to customers and internal teams

Order Tracking and Reporting

• Utilize order management systems to track and update order statuses
• Generate and analyze reports to track order trends, identify areas for improvement, and make recommendations to management
• Communicate any issues or delays in order fulfillment to relevant parties
• Maintain accurate and organized records of all orders and related documents

Collaboration and Coordination

• Work closely with internal teams such as sales, marketing, and logistics to ensure smooth order processing and delivery
• Collaborate with cross‑functional teams to implement process improvements and streamline order management procedures
• Communicate regularly with suppliers and vendors to ensure timely and accurate delivery of products
• Assist with special projects and tasks as assigned by management

High Impact Behaviors

• Continuous Professional Development : Professionals should be committed to lifelong learning, seeking out opportunities for self‑improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork : Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results‑Driven Performance : High‑performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Requirements

• Completed National Senior Certificate or equivalent.
• Bachelor's degree in Business, Marketing, Logistics or a related field preferred that provides exposure to fundamental theories, principles, and concepts.
• Minimum of 3‑5 years relevant work experience from similar industry.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in MS Office programs.
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross‑functional teams.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.