Order Entry Clerk

Mondi plc; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global leader in packaging and paper is seeking a Call Centre Associate in Durban. The role involves pricing verification, customer queries handling, and liaising with various teams. This position requires Matric and a diploma in Credit Control, along with a minimum of three years' experience in a call centre. The ideal candidate should be computer literate with proficiency in SAP MRP System, Microsoft Excel, and Microsoft Word. Join a diverse team and thrive in a sustainable culture.

Benefits

Learning & Development

Permanent duration

Qualifications

• Minimum of three years of experience in a call centre or similar environment.
• Experience in a sales and commercial environment will be an advantage.

Responsibilities

• Ensure correct pricing to customers and ensure call centre governance.
• Liaising with sales and warehouses.
• Handling customer queries and complaints effectively.

Skills

Computer literacy

Experience in a call centre

SAP MRP System

Education

Matric and a diploma in Credit Control or equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Job description

• Ensure correct pricing to customers and within required DOA (MSA Delegation of Authority)
• Ensure call centre governance and risk mitigation
• Liaising with sales, warehouses and accounts receivable teams internally and externally
• Accuracy of data captured
• Processing orders within lead time to achieve the budgeted sales volume for the business
• Pricing verification and ensuring invoicing is aligned with the Revenue Recognition policy
• Handling customer queries and complaints effectively, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
• Identify areas where administrative processes can be improved and automated
• Support the greater team with implementation of strategic projects or any other business initiatives identified by the business

Your profile:

• Matric and a diploma in Credit Control or equivalent qualification
• Minimum of three years of experience in a call centre or similar environment
• Computer literacy is essential – SAP MRP System, Microsoft Excel, Microsoft Word
• Experience in a sales and commercial environment will be an advantage

We offer:

• Duration: Permanent
• Learning & Development

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address [e-mail] to your “safe list” or address book.

Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.

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