Ops Specialist : Learning Delivery (Tax) x1

The South African Revenue Service; Durban; On-site; ZAR 500 000 - 650 000; Full time

Job summary

A national revenue service seeks an Ops Specialist for Learning Delivery to enhance employee capabilities aligned with organizational goals. The role requires a relevant bachelor's degree and 5-7 years of experience in Income Tax Learning & Development. Key responsibilities include executing training, resolving issues through research, and optimizing processes. The ideal candidate should demonstrate effective facilitation and training delivery skills, with a strong adherence to governance and compliance standards in their work.

Qualifications

• 5-7 years’ experience in Income Tax Learning & Development.
• 2-3 years at a functional specialist level.
• Experience in Tax training facilitation.

Responsibilities

• Deliver training and interactive learning programs.
• Conduct research to resolve training-related concerns.
• Provide specialist input for product process opportunities.

Skills

People Skills

Efficiency improvement

Relationship Management and Networking

Conceptual Ability

Human Resource Consulting

Problem Solving and Analysis

Commitment to Continuous Learning

Attention to Detail

Education

Relevant bachelor’s degree in Income Tax

Matric with a Skills Programme in Facilitation

Tools

Adult Learning & Facilitation

Data Collection and Analysis

Training Delivery / Facilitation

Job description

Job title: Ops Specialist : Learning Delivery (Tax) x1

Job Location: KwaZulu-Natal, Durban

Deadline: December 26, 2025

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Job Purpose

To deliver training and interactive learning programmes that enable transfer of learning to employees in building capability in response to SARS business objectives and strategies, in order to continuously enhance the service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Income Tax (Taxation) / Advanced Diploma (NQF 7) in Income Tax (Taxation and 5 -7 years’ experience in Income Tax / Taxation Learning & Development and, Tax training facilitation within a revenue or compliance environment of which 2-3 years’ is at a functional specialist level

#Alternative

• Matric (NQF 4) with a Skills Programme in Facilitation and 10 years’ experience in experience in Income Tax / Taxation Learning & Development and, Tax training facilitation within a revenue or compliance environment of which 2-3 years’ is at a functional specialist level

Job Outputs : Process

• Conduct research to investigate areas of concern in order to resolve problems and identify solutions.
• Execute and evaluate training to address identified needs.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.(I)
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Execute specialist input through investigation and opportunities within the product process including risk concern.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities. (I)
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Execute specialist input through investigation and opportunities within the product process including risk concern.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Behavioural competencies

• People Skills (Proficiency level 2)
• Efficiency improvement (Proficiency level 3)
• Relationship Management and Networking (Proficiency level 2)
• Knowledge of HR Policies and Procedures (Proficiency level 2)
• Conceptual Ability (Proficiency level 2)
• Organisational Awareness (Proficiency level 2)
• Human Resource Consulting (Proficiency level 2)
• Problem Solving and Analysis (Proficiency level 2)
• Commitment to Continuous Learning (Proficiency level 2)
• Fairness and Transparency (V) (Proficiency level 2)
• Learning and Development Implementation (Proficiency level 3)
• Reporting (Proficiency level 3)
• Analytical Thinking (Proficiency level 2)
• Attention to Detail (Proficiency level 2)

Technical competencies

• Personal Income Tax, and Trust Knowledge
• Adult Learning & Facilitation
• Data Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Human Resource Consulting
• Knowledge of HR Policies & Procedures
• Learning & Development Implementation
• Reporting
• Training Delivery / Facilitation
• Human Resources jobs