Ops Spec: Network Engineer

BCXP; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

BCXP in Cape Town is seeking a Tier 3 Network Solutions professional to ensure day-to-day stability of complex networks. You will design, implement, and document network specifications aligned with BCX standards and supervise direct reports.

You will manage changes, monitor performance, resolve problems, test systems, and engage in IMACD activities while integrating systems and supporting users and staff. This role requires ITIL knowledge, a driver’s licence, and 3 years’ experience in network

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma or NQF 4: Grade 12
• ITIL certification or equivalent experience
• 3 years' experience in network operations or Tier 3 support
• Valid driver's licence and reliable vehicle

Responsibilities

• Manage change, review design and respond to optimisation changes
• Monitor and control the network to ensure day-to-day stability
• Manage problems and assist with support functions
• Contribute to research and assessment of new technologies and customer needs
• Monitor service levels and contribute to standards and specifications
• Test systems and keep records of network design, implementation plans and capital projects
• Support users and support staff
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
• Provide network administration and support
• Integrate systems

Skills

Customer Service

ICT Knowledge

Process Orientation

Result Orientation

Infrastructure Development

Education

NQF 6: 3 year Degree/ Diploma/ National Diploma

NQF 4: Grade 12

Job description

Business unit, Department, Reporting

Business Unit Converged Communications

Department Networks Solutions: Tier 3 Support

Reports To

Manager: Service Operations (Financial)

Manager: Workflow and SIM Offic

Manager Network Service Operations

Job Grade S6

Core Description

Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX's standards, as well as supervising direct reports.

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes
• Monitor and control the network to ensure its day-to-day stability
• Manage problems and assist with support functions
• Contribute to the research and assessment of new technologies as well as customer needs
• Monitor service levels and contribute to the development of standards and specifications
• Test systems and keep records of technical details on network design, implementation plans and capital projects
• Support users and support staff
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
• Provide network administration and support
• Integrate systems

Core Functional Skills & Capabilities

Customer Service

ICT Knowledge

Process Orientation

Result Orientation

Infrastructure Development& Support

Core Behavioural Competencies

Adhering to principles and values

Culture Match

Applying expertise & Technology

Coping with pressures & setbacks

Following instructions & procedures

Working with people

Job Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma

OR NQF 4: Grade 12

Experience

3 years' experience

OR

Grade 12 & 5 years' experience

Certifications

ITIL

Level of Engagement & Span of Control

Span of Control 1-0

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both required