Ops Manager: Audit x2

SARS; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tax authority in South Africa seeks a skilled Operations Manager to lead its audit team in Doringkloof. The successful candidate will ensure compliance with organizational policies and manage effective audit operations across various tax types. Applicants should possess a relevant bachelor's degree or advanced diploma and have substantial experience in audit and tax compliance. This position offers opportunities for mentorship and professional development.

Qualifications

• 5-7 years' experience in Audit working in a tax / law environment.
• 1 year at supervisory level is required.

Responsibilities

• Lead and manage an audit team to ensure effectiveness of audit operations.
• Ensure compliance with applicable legislation and policies.
• Guide and manage to resolve complex cases as needed.

Skills

Tax Compliance Knowledge

Research and Analytical Skills

Attention to Detail

Communication Skills

Education

Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Law, Audit, Accounting or Taxation

Senior Certificate (NQF 4)

Job description

Position Reports to

Manager: Audit

Division

Taxpayer Engagement

Location

Doringkloof

Advert Closing Date

01 December 2025

About the Position

The Taxpayer Engagement Standard Operations- Tax Verifications Gauteng has two vacancies for a skilled Ops Manager to be based in Doringkloof Compass. Candidates should possess excellent knowledge and interpretation of the SARS functional policies and procedures, including monitoring their consistent application within the organisation. You should also have a sound knowledge and understanding of the various taxes administered by SARS and the ability to mentor and coach others on technical matters with the purpose of ensuring that SARS is interpreting and applying the legislative framework effectively and accurately. Successful candidates should have an excellent ability to demonstrate concern for customer expectations and needs. Further, successful candidates should possess excellent research, analytical, attention to detail and written and verbal communication skills to facilitate various VDP proceedings.

Job Purpose

To lead and manage an audit team to ensure effectiveness of audit operations across multi tax types.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Law, Audit, Accounting or Taxation AND 5-7 years' experience in Audit working in a tax / law environment with Tax Compliance knowledge, of which 1 year at supervisory level.
• Senior Certificate (NQF 4) AND 10 years related experience in Audit working in tax / law environment with Tax Compliance Knowledge, of which 1 year at supervisory level.

Minimum Functional Requirements

• Knowledge and experience in at least2 tax types
• Tax Compliance Knowledge
• 1-year supervisory experience

Job Outputs

Process

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence.
• Guide and manage to resolve complex cases and make recommendations for further actions, when required.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.

People

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Communicate strategic context that guide best practice, foster an environment of continuous learning & lead to improved employee engagement levels.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

Finance

• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & elevate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or elevate any shortfall.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Behavioural competencies

• Driving Excellence
• Developing others
• Mobilising Team
• Championing Mandate
• Problem Solving and Analysis
• Attention to detail
• Leveraging Diversity
• Fairness
• Honesty and Integrity
• Organisational Awareness
• Adaptability
• Driving Success
• Building Sustainability
• Function policies and procedure
• Resilience
• Accountability
• Conceptual Thinking

Technical competencies

• Tax and Legal Knowledge
• Problem analysis and Judgement

• Operational Audit

• Tax Compliance Auditing

• Reporting

• Computer Literacy

• Statistical and Mathematical Analysis

• Planning, Management and measurement

• Quality Management

• Functional Policies and Procedures

• Knowledge of HR Policies and Procedures

• Customer Service

• SARS Computer Systems

Compliance Competency

• GOC : Grade of Clearance: (a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.