Ops Manager

Fidelity Services Group; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading security services company in Johannesburg is seeking a CIT Operations Manager to oversee daily operations and maintain client relations. Candidates must have a PSIRA accreditation, CIT certificate, and experience in the cash in transit industry. This position requires strong leadership and organizational skills, as well as compliance with security protocols. The role offers full-time employment and emphasizes integrity and customer service.

Qualifications

• Must be honest and reliable.
• Good verbal and language abilities required.
• Able to work under pressure and long hours.

Responsibilities

• Manage all operational issues for branch clients.
• Ensure client service as per contracts.
• Maintain good client relations.
• Conduct risk management.

Skills

Clear Criminal record

PSIRA accreditation (Grade C)

Cash In Transit (CIT) certificate

Firearm competency

Computer literacy

5+ years in Cash in Transit industry

CIT management/supervisory experience

Knowledge of HR/IR

Knowledge of ISO9001:2015

Knowledge of Transtrack

Strong organizational skills

Valid driver’s license

Job description

The above position is vacant Nationally. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements :

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
• CIT management / supervisory experience is advantageous
• Knowledge of HR / IR
• Knowledge of ISO9001 : 2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning leadership organizational and interpersonal skills
• Valid drivers license and own transport
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive) :

• Responsible for all operational issues to the entire client base of his / her branch through daily communication / instruction giving and follow-up with employees
• Ensure all clients are serviced as per contractual requirements
• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults refueling operate the various security systems ensure the cleanliness of the vehicle etc.
• Accident prevention and reporting
• Take preventative actions toward any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR / IR-related issues
• Overall Transtrack duties
• Ensure security and manage the movement of CIT schedules during transit

Other Personality Attributes and Core Competencies :

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organizing skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience : IC

Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1