Operations Underwriting -Support Manager -Jg7 (Jhb / Cpt)

Santam; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in Johannesburg seeks a Technical Underwriting Support Manager to ensure the integrity of commercial underwriting protocols. Candidates should have over 10 years' experience in the insurance field, particularly in commercial underwriting, along with strong skills in Excel and coaching. This role is pivotal in supporting operational teams and developing underwriting skills.

Qualifications

• Minimum of 10 years’ experience in the insurance industry with exposure to commercial underwriting.
• People management and developing skills or training programmes are advantageous.

Responsibilities

• Support Operational Contact Centers in building mandate requirements.
• Track and report on commercial mandate and skill gaps.
• Review and audit underwriting decisions against possible exposures.
• Engage with stakeholders to identify skills requirements.

Skills

Customer service orientation

Coaching and leadership

Analytical and conceptual thinking

Strong Excel skills

Job description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Santam's Operations division within Santam Broker Solutions currently has an exciting opportunity available for a Technical Underwriting Support Manager who will be responsible for maintaining the integrity of the Commercial Underwriting skills and protocols within Operations supported by the senior commercial underwriters in the Operations Commercial Underwriting Technical team and the broader Operations channels.

Location – Belville or JHB
Closing Date – 24 November

Key Responsibilities

• Support the Operational Commercial Contact Centers in building and maintaining role mandate requirements.
• Support line managers with development journeys aligned to role mandate requirements.
• Track and report on commercial mandate gaps and progress, and on commercial skill gaps informed by BAU processes such as QA and TQA trend insights.
• Engage in structured engagements with development support stakeholders in Operations and the broader SBS business to support the development of underwriting skills.
• Define and maintain commercial referral processes across the available mandate spectrum in conjunction with relevant Operations channels.
• Review and audit underwriting decisions and processes against possible exposures in Commercial Operations due to skill or process gaps.
• Engage with relevant stakeholders to identify skills requirements within the underwriting domain and future‑proof the business underwriting needs.

Qualifications and Experience

• Minimum of 10 years’ experience in the insurance industry with meaningful exposure to commercial underwriting.
• Santam Commercial product training (advantageous).
• People management experience (advantageous).
• Experience in developing skills or training programmes (advantageous).

Knowledge and Skills

• Computer literate (MS Office with strong Excel skills; competent in navigating AI applications such as Copilot).
• Commercial underwriting knowledge required.
• Exceptional customer service orientation.
• Strong coaching and leadership skills.
• Excellent communication, both verbal and written.

Competencies

• Analytical and conceptual thinking.
• Leading and supervising.
• Coaching and development.
• Excellent communication.
• Adapting and responding to change.
• Deciding and initiating action.
• Performing under pressure.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Persuading and influencing.

About the Company

Build a successful career with us. We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future – your career, your personal development and the achievement of great things.

We pride ourselves in helping our employees to realise their worth.

Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Recruitment Process

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Diversity and Inclusion

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.