Operations Team Lead - Corporate Travel Campaign (US Night Shift)

Wns; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading outsourcing firm in Cape Town is looking for a Team Leader – Operations for their Corporate Travel Campaign. The role includes managing team operations, ensuring adherence to company policies, and mentoring staff. Ideal candidates will have strong knowledge of International Ticketing and IATA rules, along with excellent communication skills. This full-time position involves both day-to-day management and strategic oversight.

Qualifications

• Good understanding of International Ticketing, Exchange, Refunds.
• Good knowledge of IATA rules and travel terminologies.
• Proficient in English communication.
• High Microsoft Office skills required.
• Willing to travel and work flexible hours.
• Ability to work with diverse teams.

Responsibilities

• Ensure adherence to company rules and regulations.
• Manage team and participate in leadership meetings.
• Suggest incentive programs to motivate staff.
• Monitor team performance and coach staff.
• Maintain operational floor coverage.
• Interview and select qualified candidates.
• Assist Group Manager in duties.

Skills

International Ticketing

IATA Rules and Regulations

Proficient in English

Communication Skills

Microsoft Office

Quality Tools Knowledge

Flexibility

Data Accuracy & Integrity

Public Speaking

Job description

A leading outsourcing firm in Cape Town is looking for a Team Leader – Operations for their Corporate Travel Campaign. The role includes managing team operations, ensuring adherence to company policies, and mentoring staff. Ideal candidates will have strong knowledge of International Ticketing and IATA rules, along with excellent communication skills. This full-time position involves both day-to-day management and strategic oversight.