Operations Support – Student Accommodation

Focus Kamoso (Pty) Ltd; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading property management firm in Cape Town is seeking an experienced Operations Support professional. The role involves overseeing portfolio administration, financial budgeting, and technical support for building assets. Candidates should have a relevant diploma and 1-3 years of experience in property management, along with proficiency in MS Office and Excel. Strong communication and organizational skills are essential for success in this position.

Qualifications

• Grade 12 (Matric) required.
• 1–3 years of experience in property management.
• Strong attention to detail and numerical accuracy.

Responsibilities

• Manage and file correspondence and documentation.
• Assist in formulating and managing annual budgets.
• Attend property-related meetings.
• Liaise with customers regarding service requests.

Skills

Communication

Planning

Organizational skills

Time management

Education

Relevant Diploma or Degree in Property Studies

Tools

MS Office

Excel

Job description

Overview

A leading property management division is seeking an Operations Support professional to assist in the administration, technical coordination, and financial oversight of a student accommodation portfolio. The role requires a detail-oriented individual with strong communication, planning, and technical skills to support the efficient management of building assets and service providers.

Responsibilities

• Portfolio Administration: Manage and file correspondence, documentation, drawings, reports, and task briefs.
• Handle internal and external communications professionally.
• Compile monthly technical services reports and expenditure applications.
• Utilize software for asset management, repairs, and maintenance cost control.
• Participate in property management, development, and service provider meetings.
• Apply HR and industrial relations procedures (Labour Relations Act).
• Implement company policies, technical specifications, and contract terms.
• Manage procurement processes nationally.
• Coordinate audits and submit tenders and proposals for new business.
• Oversee documentation handover for new developments and upgrades.
• Maintain and file electrical compliance certificates.
• Ensure major expenses align with budget timelines.
• Communicate with stakeholders regarding maintenance and service work.
• Ensure contracted services meet service agreement standards.
• Provide reports to Asset Managers and attend monthly portfolio meetings.
• Assist with day-to-day maintenance issues and service contract audits.
• Support compilation of expense schedules, ops cost schedules, and national rates.
• Monitor staff performance and training needs.

Financial Budgeting and Cost Control

• Assist in formulating and managing annual repairs and maintenance budgets.
• Update planned maintenance budgets and control expenditures.
• Manage facilities cost allocation and recovery.
• Expedite orders and invoices and adjudicate tenders / quotations.
• Apply expenditure and authority limits procedures.
• Provide operating cost budgets for new developments.

Technical Support and Service

• Attend property-related meetings and support new developments and inspections.
• Liaise with customers regarding service requests and deficiencies.
• Coordinate with service providers for query resolution and service delivery.
• Ensure fair use of service providers per company policy.
• Liaise with local authorities and government departments.

Maintenance of Building Assets

• Maintain building assets per investment strategy and benchmarks: Mechanical, electrical, civil, structural, security, fire control, garden reticulation, lifts, escalators, and conveyors.
• Conduct annual building condition audits and due diligence surveys.

Candidate Profile

• The ideal candidate will demonstrate: Strong communication and time management skills.
• Innovative thinking and process adherence.
• Professional interaction with tenants and landlords.
• Reliability, transparency, and a positive attitude.
• Assertiveness and empathy in client and staff engagement.
• Organizational and planning capabilities.
• High moral standards and motivation.

Skills and Competencies

• Communication, planning, organization, and deadline management.
• Professionalism and leadership by example.
• Sensitivity to operational and human capital needs.
• Ability to foster a productive office environment.

Qualifications and Experience

• Grade 12 (Matric) and a relevant Diploma or Degree in Property Studies.
• 1–3 years of experience in property management.
• Proficiency in MS Office and Excel.
• Strong attention to detail and numerical accuracy.