Operations & Patient Support Coordinator

Talent Sam; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare support organization in Cape Town is looking for a detail-oriented individual to assist with system transitions and patient communications. You will support the move to a new healthcare management platform and coordinate patient interactions. Strong administrative and customer service experience is essential. This role offers a unique chance to impact clients’ lives positively while working in a supportive environment.

Qualifications

• Proven administrative and customer service experience.
• Strong organisation and attention to detail.
• Excellent written and verbal communication skills.
• Tech-savvy and comfortable learning new systems.
• Ability to multitask calmly and work independently.

Responsibilities

• Support and coordinate our move to a new healthcare management platform.
• Manage patient communication via email and phone.
• Identify and implement process improvements to enhance efficiency.
• Provide clear, compassionate assistance to clients navigating health challenges.

Skills

Administrative experience

Customer service experience

Strong organisation

Excellent communication skills

Tech-savvy

Ability to multitask

Job description

Key Responsibilities

• System Transition & Operations
  • Support and coordinate our move to a new healthcare management platform
  • Maintain data integrity and ensure a smooth process for the team and patients
  • Identify and implement process improvements to enhance efficiency
• Patient Support
  • Manage patient communication via email and phone
  • Coordinate test orders, results delivery, and appointments
  • Provide clear, compassionate assistance to clients navigating health challenges

Requirements

• Proven administrative and customer service experience
• Strong organisation and attention to detail
• Excellent written and verbal communication skills
• Tech-savvy and comfortable learning new systems
• Ability to multitask calmly and work independently

Bonus Skills

• Experience in project management or system implementation
• Background in healthcare, wellness, or nutrition
• Familiarity with CRM or practice management software

Why Join Us

This is more than just a job — it’s an opportunity to make a genuine impact. In this role, you’ll help people find clarity, relief, and hope while contributing to how our client grows and operates.