Operations Osmosis LEAD

DHL Supply Chain; Pietermaritzburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global logistics leader in KwaZulu-Natal seeks an Operations Osmosis Lead to manage operations, drive KPIs, and enhance customer satisfaction. The ideal candidate has 2-3 years of management experience in logistics and excellent communication skills. This role involves ensuring smooth operations, compliance with safety standards, and managing inventory effectively. Join a dynamic team focused on delivering quality results in a fast-paced environment.

Qualifications

• 2 - 3 years Management experience in a Warehousing / Logistics / Transport environment.
• English verbal and written proficiency.

Responsibilities

• Ensure overall smooth operations in accordance with KPI's and customer expectations.
• Manage Inbound and Project Osmosis operation Contract.
• Achieve budget revenue and profit.
• Conduct monthly stock count and reconcile discrepancies.

Skills

Computer literacy

Communication skills

Ability to work under pressure

Team Development

Problem solving

Flexibility

Education

Matric

Logistics / Warehouse Management / Supply Chain Management Diploma

Job description

Job title: Operations Osmosis Lead

Job Location: KwaZulu-Natal, Pietermaritzburg

Deadline: November 15, 2025

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Job Purpose

• Facilitation, implementation and maintenance of the Imports Offloading, Import Reworks and Export Containers. Loading process from the capturing of the order in the system through to goods issue, post loading of stock into the container. The following process points need to be fulfilled to complete the full export container loading process.
• To maximize the weekly, monthly and annual performance of the sites, by providing leadership, focusing on our customers - Unilever and Cargo Compass requirements. Effective operational performance and a motivated workforce making "DHL a great place to work"

Main responsibilities

• Take responsibility for the overall smooth operations in accordance with KPI's and customer expectations
• Planning, Ordering and Co-ordination of raw and packaging materials for Imports / Reworks and Exports
• Manage the Inbound and Project Osmosis operation Contract
• Managers are responsible for streamlining the creation, negotiation, execution, compliance, storage and renewals across all departments within the organization
• Manage and create an excellent continuous customer relationship
• Drive KPI's to meet contractual terms and DHL expectations
• Manage and achieve budget revenue and profit
• Initiate strategic plans for the development of customer accounts
• Team building and development through succession planning
• Responsibility for all issues relating to Health & Safety, Risk and Environment
• To manage and resolve quality related issued with regards to the client's product
• Manage assets and MHE allocated to your department
• Management of Consumables - Ordering of consumables for Imports / Reworks and Exports
• Manage, monitor and track usage
• Conduct monthly stock count
• Track SAP system vs physical and resolve issues
• Daily meetings held to update Unilever
• Work in collaboration with other DHL sites to maximize efficiencies and best recommunicate with UL on status of imports, Reworks and Exports- received, reworked and exported
• Communicate with TKP on heads needed
• Manage TKP to drive KPI's
• Ensure shrinkage is keep to a minimum
• Initiate strategic plans for the development of customer accounts
• Team building and development through succession planning
• Responsibility for all issues relating to Health & Safety, Risk and Environment
• To manage and resolve quality related issued with regards to the client's product
• Compliance with Standard Operating Procedures
• The ability to adapt easily to different cultural and language barriers
• Reconcile SAP system vs WMOS vs physical and resolve discrepancies
• Management of staff, ensuring customer requirements are met and / or exceeded
• Budget / Cost Management
• Compliance with Company and local statutory obligations regarding working time legislation, operator licensing, H&S and quality
• Ensure effective communication processes are established and maintained for externally and internally
• Honesty - pride in his job and an eye for detail
• Identify and develop the potential of all team members
• Driving and maintaining an overall smooth operation
• Sound understanding and experience of operational processes
• Good balance of Results oriented and Respectful leadership approach
• To comply with and communicate statutory and Company Policies and Procedures
• Change Management
• Liaise with the Warehouse to ensure the smooth workflow in order to minimize delays
• Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock
• To manage HR issues - Industrial Relations
• Build Team morale
• Delivery of a safe, secure, clean and fair work environment
• Maximize accuracy, productivity and space utilization
• Compile, manage and submit relevant reports and statistics to Management on a daily, weekly and monthly basis
• Deliver team member performance reviews and development
• Provide a high quality customer service to clients by means of reports
• Work in collaboration with other DHL sites to maximize efficiencies and best practice
• Take ownership to deal effectively with queries, requests and complaints
• Translate, analyze and deliver customer needs through effective operations
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished
• Effective Leadership and Management of the Operational and Administrative teams
• Give support, share knowledge and share skills to other team members
• Adhere to the sites SHE rules and best practices
• Ensure that product safety, quality and integrity is not compromised
• Report any persons behavior that may impact on the safety, quality or integrity of the stored product
• Communicate with UL on status of imports, Reworks and Exports- received, reworked and exported
• Additional= 5 Permanent and 30 Labor Broker
• Calculate number of heads needed vs number of containers and reworks received
• Communicate with TKP on heads needed
• Manage TKP to drive KP
• Tracking of loads received
• Requesting Port Health to clear stock for put ways via Cargo Compass
• Communicate with the Picking Team
• Ensure that batch numbers recorded on exports are correct
• Monitoring of the loading of containers
• Ensuring that the correct stock is labelled as per the brief
• Manage communication and planning with
• Contract Managers are responsible for streamlining the creation, negotiation, execution, compliance, storage and renewals across all departments within the organization
• Manage and create an excellent continuous customer relationship
• Drive KPI's to meet contractual terms and DHL expectations
• Manage and achieve budget revenue and profit
• DPDHL Core Competencies & Skills

Core competencies & Skills

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer need
• Coordinates efforts and aligns resources to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Takes responsibility for own decisions and recognizes the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development

Skills / Experience

• Computer literacy
• Communication skills
• Achievement of personal goals
• Ability to work within a rapidly changing environment
• Deadline driven
• Good written and communication skills
• Distribution and Logistics knowledge
• Customer satisfaction
• Ability to influence and negotiate at all levels
• Problem solving
• Flexibility
• Team Development
• Security knowledge
• Achieve work targets and is willing to take on additional roles / responsibilities
• Client and customer needs knowledge
• Ability to work under pressure
• Communication skills
• Service delivery and operational knowledge
• Ability to work under pressure
• Computer Literacy
• Achievement of operational performance

Qualifications

• Matric
• Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable}
• 2 - 3 years Management experience in a Warehousing / Logistics / Transport environment

Languages

• English verbal and written.