Operations Manager (Rustenburg)

Pedros; Rustenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fast-food chain in South Africa is seeking a Junior Operations Manager to implement an operations management framework and support franchise partners. The ideal candidate will have at least 2 years of experience, strong people management skills, and proficiency in GAAP and Microsoft Office. This role involves overseeing operational standards, handling customer complaints, and achieving sales targets.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Experience in Franchise/Corporate Store operations.
• Proven ability to manage operational issues.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Manage quality control and compliance in line with SOP.
• Support sustainability and profitability of stakeholders.

Skills

Operations Management

Customer Complaint Handling

People Management

Sales Target Achievement

Education

Marketing/Business Development/Business Administration

Tools

GAAP

Micros

MS Office (advanced)

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team

Requirements

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)