Operations Manager – Retirement Village

West Coast Personnel; South Africa; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A retirement village management company in South Africa is seeking an Operations Manager to lead daily operations and ensure high-quality service delivery. This role involves managing staff and service providers, overseeing maintenance schedules, and administering financial records. The ideal candidate will have proven experience in operations or facilities management, strong financial management skills, and excellent leadership abilities. This position offers an opportunity to improve operational efficiency and service quality.

Qualifications

• Proven experience in operations or facilities management, ideally in residential or retirement settings.
• Strong technical and organizational skills with the ability to manage multiple priorities.
• Experience managing service providers, contractors, and maintenance teams.

Responsibilities

• Manage and supervise service providers, contractors, and maintenance teams.
• Oversee and ensure timely execution of maintenance schedules and repairs.
• Administer and monitor levies and fixed-rate fees, maintaining accurate financial records.

Skills

Operations management

Financial management

Team coordination

Technical oversight

Problem-solving

Communication

Job description

The Operations Manager will lead and oversee all operational aspects of a retirement village, ensuring smooth day-to-day management and high-quality service delivery to residents. This role combines technical oversight, financial management, and team coordination to maintain and improve village operations.

Key Duties

• Manage and supervise service providers, contractors, and maintenance teams.
• Oversee and ensure timely execution of maintenance schedules and repairs.
• Administer and monitor levies and fixed-rate fees, maintaining accurate financial records.
• Develop and implement operational plans, improving efficiency and service quality.
• Provide reports and updates to trustees and management agents.
• Act as the main point of contact for operational issues, coordinating between residents, staff, and service providers.
• Broaden operational scope to include strategic improvements and long-term planning.

Minimum Requirements

• Proven experience in operations or facilities management, ideally in residential or retirement settings.
• Strong technical and organizational skills with the ability to manage multiple priorities.
• Experience managing service providers, contractors, and maintenance teams.
• Financial management skills, particularly in budgeting and levy administration.
• Excellent communication, leadership, and problem-solving abilities.
• Ability to work independently and ensure compliance with operational standards.