Operations Manager - Pretoria East

Fidelity Services Group; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider is seeking an Operations Manager for their Pretoria branch. This role includes ensuring that all clients' security needs are met efficiently and managing the relationship between the company and clients. Candidates should have experience in operational management within the security industry, strong leadership, and interpersonal skills. The position is full-time and requires various certifications and a valid driver's license.

Responsibilities

• Ensure that all client security needs are met professionally.
• Evaluate service levels and recommend improvements.
• Maintain good relations with clients regarding security services.
• Manage all required administration matters.
• Liaise daily with branch management on operational issues.
• Submit relevant incident and general reports as required.

Skills

Matric certificate

PSIRA Grade A registration and accreditation

At least 3 years experience in the security industry

Operational Management experience

Working knowledge of ISO 9001:2008

People management experience

Administration interpersonal communication

Strong planning and leadership skills

Good interpersonal and communication skills

Firearm competency

Computer literacy on Microsoft Programs

Own reliable transport

Valid and endorsed Drivers License

Job description

A vacancy exists for an Operations Manager stationed at our Pretoria branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all clients security needs are always efficiently and professionally adhered to and met.

Key Performance Areas

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required

• Matric certificate PSIRA Grade A registration and accreditation.
• At least 3 years experience in the security industry.
• Operational Management experience.
• Working knowledge of ISO 9001 : 2008 quality management and its requirements.
• People management experience.
• Administration interpersonal communication and client liaison skills are required.
• Strong planning leadership organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competed
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Drivers License is required.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

E and OE

Required Experience

Unclear Seniority

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type

Full-Time

Experience

years

Vacancy

1