Operations Manager Nelspruit

Elchemie Recruitment; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for an Operations Manager in Nelspruit, Mpumalanga. The role involves leading service delivery and driving customer satisfaction across multiple sites. Ideal candidates will have strong leadership skills and at least 5 years of experience in operations or facilities management. The position offers a competitive package and growth potential within a values-driven organization.

Benefits

Competitive package: R26 000 CTC

5.25% Provident Fund contribution

Leadership development opportunities

Qualifications

• Minimum 5 years’ experience in operations or facilities management.
• Strong leadership and client-facing skills.
• Solid understanding of budgeting and service contracts.

Responsibilities

• Lead and supervise daily contract operations.
• Manage and build supplier and client relationships.
• Monitor delivery of service level agreements.

Skills

Leadership

Resource Planning

Client-Facing Capabilities

Budgeting

H&S Compliance Knowledge

Performance Management

Proactive Problem-Solving

Education

Relevant Management Qualification

Grade 12 (National Certificate)

Job description

Job Title: Operations Manager

Location: Mpumalanga - Nelspruit

Industry: Facilities & Cleaning Services

Type: Permanent / Environment: High-performance, people-centric, client-driven

About the Role

We’re looking for an Operations Manager to lead service delivery and drive customer satisfaction across multiple client sites in Nelspruit (Mpumalanga). This is a fast-paced, hands‑on role for someone who thrives on achieving operational excellence, building strong client partnerships, and leading high‑performing teams. You’ll play a pivotal role in managing people, performance, and profitability - ensuring service contracts run smoothly while continuously improving quality, compliance, and results. (Valid License and own vehicle compulsory)

Make your mark where leadership meets service delivery. Grow within a values‑based organization that prioritizes excellence.

What you’ll be doing

• Lead and supervise all daily contract operations with focus on client satisfaction
• Build and manage strong supplier and client relationships
• Oversee new site launches, transitions, and contract handovers
• Monitor delivery of SLAs, cost management, and service quality
• Ensure prompt resolution of issues and proactive client engagement
• Manage operational budgets, wage control, and resource planning
• Conduct regular audits and risk reviews to meet H&S compliance
• Perform leadership duties such as staff reviews, performance discussions, and team development
• Collaborate with management on strategic planning and reporting
• Identify growth opportunities through upselling and relationship development

What you’ll need

• Minimum 5 years’ experience in operations or facilities management (preferably in cleaning or hospitality support services)
• Strong leadership, resource planning, and client‑facing capabilities
• Solid understanding of budgeting, contracts, SLAs, and cost controls
• In‑depth knowledge of South African H&S legislation and compliance
• Ability to develop teams, manage performance, and promote accountability
• Experience in forecasting, reporting, and delivering business KPIs
• A proactive, reliable, and solutions‑driven approach
• Relevant management qualification (advantageous)
• Valid driver's license and own vehicle.
• Clear Criminal Record
• Gr12 (National Certificate) Pass.

What is in it for you?

• Lead operations for a national leader in cleaning and support services
• Make an impact through operational transformation and service excellence
• Be part of a collaborative, values‑driven culture
• Competitive package : R26 000 CTC (includes 5.25% Provident Fund contribution)
• Long‑term growth potential with leadership development

A Few Things to Know

• This role involves overseeing multiple sites, teams, and operational portfolios
• You’ll need to manage both daily operations and strategic reporting
• You’ll be responsible for ensuring site compliance

Ready to Apply?

Click Apply and please complete your application in full.

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