Operations Manager

Sandvik Group; Kempton Park; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A global mining solutions provider is seeking an experienced Operations Manager for its Parts and Service division based in Kempton Park, South Africa. This pivotal role involves driving profitability by enhancing market share and customer satisfaction in the aftermarket sector. Suitable candidates should have over 7 years of management experience, particularly in operational management and underground mining applications. This role also demands excellent problem-solving skills, effective cost management, and the ability to oversee service contract operations. Travel may be required, and applications close on 31 January 2026.

Qualifications

• 7+ years in management roles within operational management.
• Experience in underground mining applications.
• Proven capability to manage profit and loss targets.

Responsibilities

• Formulate divisional strategy aligned with company goals.
• Lead aftermarket business growth and customer satisfaction.
• Manage employee relations per People policies.

Skills

Operational management

Customer service

Problem-solving

Time management

Education

Matric (Grade 12)/N3 Technical/equivalent (NQF Level 4)

Relevant Business or technical qualification (NQF Level 6)

Tools

Sandvik Databases

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

Job Description

The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and delivered productivity improvement on customer sites.

Main Responsibilities

• Participate in the formulation of the divisional strategy in line with company strategy
• Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects
• Lead aftermarket business growth in the respective areas of control
• Develop the aftermarket support in the areas of control to meet and exceed customer satisfaction
• Identifying, analysing, and driving resolution of customer issues (warranty and non-warranty) with account management
• Setting up and manage service contract operations to meet the contract target cost
• Executing field service activities
• Setting up and managing service field operations
• Effective Operations Management
• Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness
• Planning and assigning contract managers and area field service managers to various teams and individuals
• Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary
• Manage sound employee relations in accordance with People policies and procedures.
• Matric (Grade 12)/N3 Technical/equivalent (NQF Level 4)
• Relevant Business or technical qualification (NQF Level 6)
• Knowledge of Sandvik Databases

Experience

• Management position (7 years)
• Experience in operational management (7 years)
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

• Physical & Medical ability to function in an underground coal environment
• Will be required to travel

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

Applications close: 31 January 2026

If you have any further queries, please contact us on 0800 331 331

Please note that should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.