Operations Manager (Kimberley/Klerksdorp)

Pedros Chicken; Noord-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fast-food chain in South Africa is seeking a Junior Operations Manager to implement the Operations Management Framework and support franchise partners. The ideal candidate will have at least 2 years’ experience, advanced MS Office skills, and a background in marketing or business development. This role involves managing operational issues and ensuring compliance with standards to maximize profitability.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Support and enable sustainability and profitability of stakeholders.
• Expand the scope, growth, and clientele of the brand.
• Ensure compliance with standard operating procedures.

Skills

Marketing/Business Development

Franchise/Corporate Store experience

Micros experience

MS Office (advanced)

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. Micros experience
4. At least 2 years’ experience as a Junior Operations Manager
5. MS Office (advanced)